The Global Process Technical Consultant (GPTC) works in close collaboration with geographic sales, product business units, Industry Solutions teams, project delivery teams, and Rockwell Partners to provide technical support for business development. The focus of this position is to provide technical support and domain expertise on Distributed Control Systems (DCS) and process control applications.
The GPTC is expected to utilize his/her domain expertise to effectively coordinate the combined technical resources of Rockwell Automation in support of the overall sales strategy or customer needs. Additionally, the GPTC is expected to possess commercial aptitude to quickly asses customer needs and convey complex technical strategy which highlights the value of Rockwell Automation portfolio of products, services and solutions to various levels of customer organizations.
Principle Duties & Responsibilities:
Responsible for providing technical consulting to promote Rockwell Automation's Process Control business.
Main activities are as follows:
Process Control and Application Consulting including technical strategy input to sales teams
Product and/or Application Demonstrations
Sales Call and Customer Visit Support including site walk downs
Review/Clarification of project requirements, specifications and system architecture
Provide assistance to Delivery Partner in developing proposals
Support economic benefit and ROI development as a function of proposed solution.
GPTC works proactively with the customers to make solution recommendations to maximize Rockwell Automation's opportunity to win PCS orders. Examples would include technical clarification, control system cost / performance evaluation, economic benefits development, technical trends, legacy system migration considerations, proof of concept, configuration testing, and application assistance.
GPTC supports marketing programs for Process solutions business promotion in North America including trade shows, customer forum/seminars, and related external & internal company marketing events.
GPTC provides process control expertise and technology training to share and propagate RA's process automation solution & technology with Rockwell's Market Access partners which include Distribution, System Integrators, EPC's, Process OEM's, RA Delivery Team, Sales, Customer.
GPTC is responsible for process automation technology sharing and global project coordination with the Global Process Technical Consultant Team. This would include: communications of technical implementation issues, project notification and tracking, OEM coordination and/or conversion and customer support plan development.
GPTC provides technical consulting for key process applications and projects during all project stages including but not limited to standards development, FAT, commissioning and troubleshooting for key process application issues.
PRE-SALE PROJECT ACTIVITIES:
Support customers with development of engineering standards, methods and guidelines related to the application of Rockwell Automation's Process technologies
Manage customer product expectations and obtain product and systems requirements through direct customer interaction
Represent the technical aspects of our products and system supporting sales presentations and demonstrations at customer sites
Understand market and control system trends. Have insight into the actions the business must take to capitalize on these trends
PRODUCT DEVELOPMENT ACTIVITIES:
Provide support to internal and external beta sites for new products and systems
Participate in product specification meetings with marketing personnel to champion customer requirements.
Provide focal point for direct communication with RA business units in matters regarding customer technical or product issues. Work with Commercial Engineers to create product demonstrations that highlight a particular set of features.
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley and Rockwell Software product brands are recognized for innovation and excellence.
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.