The Urban Resource Institute (URI) provides comprehensive, holistic, and supportive human services programs that empower individuals and families in the New York metropolitan area to change their lives for the better. The organization’s hands-on programs for victims of domestic violence, homeless families and the developmentally disabled are specifically tailored to meet the needs of the individual, and its advocacy and community outreach initiatives, advance social change, build wider visibility, and support for the issues that impact clients’ quality of life and New York’s urban communities. Founded in 1980, URI is focused on building and maintaining the appropriate infrastructure for significant growth.
One of the largest domestic violence service providers in New York City, URI operates a 24-hour emergency hotline and six shelters (five emergency shelters and one transitional shelter) with separate apartment-style accommodations for individuals and families. Clients receive a full spectrum of individualized assessment, counseling, and referral services. In 2013, URI launched URIPALS (People and Animals Living Safely), New York City’s first and only initiative that allows domestic violence survivors to enter shelters with their pets. Statistics show that as many as 48% of domestic violence victims stay in abusive situations because they fear their pets might be abused if left behind. In 2016, URI opened its doors to the homeless and opened two shelters providing services to both families and individuals. Additionally, URI operates a competitive employment program for individuals with developmental disabilities as well as 24-hour supervised group homes. All clients receive comprehensive services in their communities through meaningful activities, day programs, and training and skills-enrichment programs.
In 2016, the Urban Resource Institute implemented a three-year strategic plan, including the diversification of revenue and creating a culture of philanthropy throughout all aspects of the organization. Historically, the organization has been almost fully dependent on government funding. The strategic plan is the principle tool to guide URI as it navigates these and other changes, while supporting an accelerated growth and expansion plan. URI will honor the traditional services that made the organization successful and create the framework for an agile, responsive, and innovative organization that will continue to meet and exceed the community’s needs and expectations.
The Urban Resource Institute has an operating budget of approximately $31M with the likelihood of growing to $51M and a staff of 300 growing to 500. They operate twelve program sites throughout Manhattan, Brooklyn, Bronx and Queens and have one central administrative office located in lower Manhattan. To learn more about URI, please visit http://urinyc.org/.
Urban Resource Institute has been on a fast growth trajectory and is seeking a Chief Operating Officer. This is a newly created position to work closely with the senior executive team to strategically build out the infrastructure in support of new and existing programs and services. The COO will provide the leadership and strategy that ensures program excellence and create organizational structures and processes that support scalability and growth.
The Chief Operating Officer will report directly to the CEO and be part of the executive leadership team along with the Chief Program Officer, Chief Development Officer, Chief Financial Officer and the General Council. This position will have Facilities, Operations, Human Resources and Information Technology as direct reports.
The agency seeks a seasoned professional who is highly motivated, energetic and dedicated to helping NYC’s vulnerable populace, and who has the experience and knowledge to facilitate the agency’s continued success.
The incoming COO should be a sharp, hardworking, self-starter who is entrepreneurial in nature with excellent managerial skills and experience overseeing nonprofit operations including real estate, buildings, facilities and Information Technology. This role requires an individual who is both business and politically savvy, as interaction with community, and city/government officials will be another core component of the COO’s responsibilities with specific focus on URI’s infrastructure management. While it is essential that the COO bring efficient and effective systems to increase the productivity of the organization, it is also critical that the team retain the culture of program excellence that drives the mission.
- Working closely with the CEO and the senior leadership team, set the strategy and goals with priorities towards implementation.
- Serve as a dynamic organizational leader—contributing significantly to culture and internal communications for a distributed company that nevertheless thrives on connectivity, championing change, and providing thought leadership on a new way of working and ensuring accountable performance for non-profits and social enterprises.
- Assure that an appropriate organizational structure and infrastructure systems are in place to support programmatic objectives and ensure for delivery of quality services while managing for current and future growth.
- Ensure the resources, staff and systems are in place to support further growth and excellence.
Management and Operations
- Develop a knowledge management system that ensures maximum sharing of information and learning throughout the organization.
- Supervise and lead facilities, human resources and technology, making sure that they have the tools necessary to manage their functional areas.
- Develop a strategic facilities plan in which real estate decisions are aligned with the organization’s mission; including renovation projects, technology infrastructure, leases and security.
- Oversee all aspects of the day-to-day operations and activities of the business. This will include managing department heads, implementing work flow processes, strategic planning for current and future growth, written business plan for future revenue streams, department budgets and overall business cost controls.
- Oversee the operationalizing of a complex strategic plan, driving staff to translate organizational goals into departmental action plans and individual work plans.
- Lead the creation and overhaul of systems and the refinement of policies to support the organization’s continued growth.