The Services Competency Manager is responsible for the development of training/competency materials designed to achieve required competency levels for different target audiences on key elements Rockwell Automation's services portfolio. The audiences to be trained are but not limited to: Account Managers, Business Development Leaders (BDL's), Strategic Account Mangers, Distributor Account Managers and Specialists. This role will be the subject matter expert for services business competency. The Strategic Account Competency Manager may be called upon to provide sales leadership and consultation with Strategic Accounts as well as assuming direct involvement in major sales opportunities. This role is responsible for identifying customer business challenges and mapping them to areas of Rockwell Automation's services portfolio that can solve those challenges, producing compelling business outcomes for the client. Performance of these duties requires a substantial amount of independent interface with Rockwell Automation customers, our authorized distributors, strategic alliance partners, and the business unit team.
This role is responsible for the development of training material/curriculum designed to achieve required competency levels of the different groups of people that participate in the sales process of Rockwell Automation's Services Portfolio. Materials/curriculum should be designed such that student is able to articulate how Rockwell Automation can help produce compelling business outcomes to clients through the application of our Services Portfolio.
Individual must exhibit appropriate domain expertise of the services portfolio, focus industries, and applications. He/she will provide domain expertise for services and is able to provide consultation & business expertise to customers, Sales and distribution.
Provides frame work for Business Development Leads to be able to engage at key accounts and opportunities within assigned geography by providing presentations, demonstrations, and other activities. Has strong business and financial acumen and comfortable operating at executive level within a client account.
Understands and supports business processes and can serve as a liaison between customers and North America sales by collaborating with business unit resources to meet customer needs.
Ensures thorough familiarity with policies and procedures relating to standards of business conduct.
Conducts tasks in accordance with the applicable health, safety, quality and environmental regulations (state/federal laws) as well as Rockwell Automation policies and procedures.
Perform other duties as assigned
Strategic Account Competency Manager will possess the following skills and abilities:
Excellent interpersonal, written, and oral communication skills
Proven experience working in complex environments; and managing conflicting demands and expectations
Proven experience in developing competency tools to train large teams
Proven ability to work in a collaborative, team-based environment
Self-starter with strong leadership skills
A Bachelor of Science in Engineering
A minimum of twelve (12) years in manufacturing operations.
Previous experience in management is required
Previous experience within any one of the key industries that Rockwell Automation serves (food and beverage, Auto/Tire, Mining, Oil & Gas, etc.) is a plus.
Control Products and Solutions
Sales, Services, and Solutions
Milwaukee - Wisconsin
Automotive, Entertainment, Fibers & Textiles, Food & Beverage, Household & Personal Care, Infrastructure, Life Sciences, Marine, Metals, Mining, Minerals & Cement, Oil & Gas, Power Generation, Print & Publishing, Pulp & Paper, Semiconductor & Electronics, Tire & Rubber, Water Wastewater
Rockwell Automation, the world's largest company dedicated to industrial automation, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley and Rockwell Software product brands are recognized for innovation and excellence.
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
Rockwell Automation is an Equal Opportunity/Affirmative Action employer.
If you are an individual with a disability and you need assistance or an accommodation during the application process, email our Talent Acquisition representative at RAApplicationsupport@ra.rockwell.com.
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