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TECHNICAL SUPPORT SPECIALIST

Rockwell Automation

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Details
Posted:
July 18, 2018
Location:
Milton Keynes, United Kingdom
mapContent
Salary:
Open
Type:
Full Time
DESCRIPTION
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Provides support to customers/users where the product is highly technical or sophisticated in nature. Documentation of all queries, to a standard format, is an essential part of the role along with familiarity with the usual range of PC-based business tools. May be involved in customer installation and training.
 
JOB COMPLEXITY
Works on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
 
SUPERVISION
Normally given general instructions on new assignments. Receives little instruction on day-to-day tasks.
 
EXPERIENCE
Typically a minimum of 5 years of related experience. In particular, we are seeking candidates with experience on the following products:
 
 
  • SCADA / Visualisation / HMI
  • Information System MES / ERP / SQL software solutions
  • Programmable Logic Controllers, I/O
  • Programming Software
  • Communication Networks / Switches
  • Process Control (DCS)
 
KNOWLEDGE/SKILL
An experienced professional with a full understanding of area of specialisation; resolves a wide range of issues in creative ways and effective ways.
 
SCOPE
Receives assignments in the form of objectives and determines the process by which to meet goals.
 
INTERACTION
Frequently interacts with peers and customers to gain cooperation of others. Networks with internal/external personnel at all levels, in own area of expertise. May be required to deliver presentations of a technical or project nature.
 
EDUCATION
Bachelor's Degree, or equivalent preferred. Non-degree candidates of suitable experience will also be considered.
 
LANGUAGE
Fluency in French language is essential. Preferred also to communicate in English for internal purpose. Other European languages are also beneficial.
 
 

Internal Number: 2560844
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
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