JOB SUMMARY
This position supervises and manages the administrative and operational day-to-day activities for defined business lines on a local and/or regional basis. Operations may include: Finance, Human Resources, Digital & Technology, Research, Marketing, Facilities, and Administration. In partnership with local senior management, implements local strategic vision. Assures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally. Responsible for management of one or more offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages the local finance/accounting operations in conjunction with regional/corporate finance, including accounts payable and accounts receivable. Conducts financial analysis, including monthly revenue and expense projections.
Responsible for a wide range of Human Resources activities for an office in coordination with Regional Human Resources including recruitment, selection, on-boarding/new hire orientation, training, performance management, and terminations.
With local and divisional senior management, acts as a business partner for efficient and strategic operations of a local office handling day-to-day issues as they arise.
Supervises the office support staff in the following areas: accounting, administration, word processing, and marketing.
Responsible for the Real Estate and Business licensing processes to ensure full compliance with state and local licensing requirements.
Directs the maintenance of listing and transaction files, ensuring compliance with local, state and federal regulations, Real Estate Commission rules and compliance with corporate policies. Maintains the facility, company records and fixed assets in conjunction with Corporate Real Estate.
In conjunction with regional marketing, ensures that all collateral, press releases and web publishing are in accordance with company standards. Works in conjunction with local Marketing Manager and regional/corporate marketing and communications to ensure effective marketing service delivery, business promotion, advertisement and public relations.
Manage and sets priorities for local D&T resources and assesses technology and associated training needs in conjunction with Corporate D&T to ensure the technology needs of office are met.
Manages the procurement and maintenance of office supplies and equipment and coordinates and maintains vendor service contracts in conjunction with the national procurement office.
In conjunction with regional Research director, oversees research employees) to ensure that office priorities are met.
May assist with facilities needs (including maintenance, access, new hire orientation) of other lines of business.
Plans and manages office construction and moves as required. Acts as liaison between offices and building management.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university. Minimum of 3 to 5 years of related experience or minimum of 4 plus years experience including two years of management experience; or equivalent combination of education and experience. Experience managing office operations in a customer-focused service firm with multi-location structure. Knowledge of Finance, HR, staff management facilities management, Digital & Technology, and Market Research.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to internal and external clients. Ability to effectively present information. Ability to respond effectively to sensitive issues.
FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Computer literate. Proficiency in Microsoft Office suite and other software. Knowledge of real estate terminology.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to departments. Responsible for operational support of multiple or single offices with up to 250 employees and revenue generation of approx. $50 million for the GBU and $20 million for Advisory Services.
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