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Sr. Director of Product Management - Global Marketing & Research
CBRE
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Sr. Director of Product Management - Global Marketing & Research

CBRE

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Details
Posted:
August 18, 2019
Location:
Memphis, United States
Salary:
Open
Job Summary: CBRE is the world's largest commercial real estate services firm serving owners, investors and occupiers. The Commercial Real Estate Industry is rapidly evolving through digital transformation and is experiencing significant venture investment. This creates incredible opportunities to drive digital enablement, explore and scale-up innovation and develop digitally enabled products to respond to threats and capture the opportunities emerging from digital transformation. CBRE seeks to advance digital and technology enterprise solutions and overall innovative capabilities.
This position is for a Senior Director of Product Management for Global Marketing and Research. The successful candidate will work with the Global Chief Marketing Officer and Executive Managing Director of Global Research to set strategy and manage digital and technology products across the globe. Responsibilities include driving transformation, focusing on building a high-performance digital innovation and technology development culture, ensuring a single experience-driven roadmap, and working closely with the management team to rationalize and build capabilities that will excite our customers. Primarily responsible for managing a team of Product Managers and Designers who are delivering digital products in a fast-paced dynamic environment with an entrepreneurial mind-set.

Key Responsibilities:
  • Define, drive and maintain strategy for platforms and integrations that support Marketing, Research, Location Intelligence and Labor Analytics working with the Global CMO and Executive Managing Director of Global Research.
  • The ideal candidate will be a strategic thinker who possesses strong product management experience in order to lead the creation of products from ideation through delivery.
  • Build strong business partnerships with other companies in fields related to commercial real estate, digital and technology to forge business partnerships.
  • Act as a thought leader for the overall product vision plus align strategy and delivery roadmap.
  • Possess strong technology skills to imagine the art of the possible to drive innovative platforms. This includes staying abreast of trends in Commercial Real Estate and other industries.
  • Develop and drive internal and external facing product strategy working with key executives.
  • Mature the Product Management practice within our service tower and across CBRE as a whole.
  • Lead a strong team of Product Managers and Designers to define and deliver compelling digital experiences and products.
  • Form strong internal partnerships with different lines of business and drive work through influence, where needed.
  • Drive critical initiatives using agile methodologies, working closely with business and digital product managers, functional leads, customer experience/design and technology teams.
  • Maintain market awareness for competitors, market conditions plus key and potential customers.
  • Strong background in Design Thinking, including the ability to mentor a team of Designers to collaborate with the Engineering teams driving Marketing and Research products.
  • Own and proactively identify issues and drive resolutions end-to-end.
  • Produce reporting and tracking documentation to monitor progress and quality as needed.
  • Developing client journeys and related artifacts to tell the client experience story.
  • Challenge existing processes; envision and implement better ones.
  • Build collaborative and relational equity; become the evangelist of our Product Management practice to support both internal stakeholders as well as the client.
  • Actively manage overall product and take appropriate actions to improve efficiencies & performance (revenue, retention & growth, customer satisfaction).
  • Monitor P&L position of products relative to business plans and corporate projections and create recovery plans as required in conjunction with other management.
  • Develop business cases for potential opportunities (partnerships, product solutions), including market sizing, market segmentation, financial analysis (ROI), and pricing. Influence to gain support and alignment.
  • Ensure product outcomes align to annual ROI and revenue growth goals.
  • Responsible for oversight of product level capital planning process.

Supervisory Responsibilities:
  • Manages the planning, organization, and controls for critical functional areas.
  • May be responsible for a mix of direct and matrix reporting team.
  • Monitors appropriate staffing levels and reports on utilization and deployment of human resources.
  • Leads and supports team in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention.
  • Leads by example and models behaviors that are consistent with the company's RISE values in everything you do.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE

  • Minimum 12 years of Product Management and related experience.
  • Consulting or Strategy experience is a plus.
  • Bachelor's degree (BA/BS) in Business Administration, Computer Science, Information Technology or related fields. MBA is preferred.
  • Extensive experience working in Agile Scrum or Kanban.
  • Established track record of successful delivery in a complex environment.
  • Demonstrated strong ability to analyze problems, design solutions, and communicate effectively and confidently (both verbal and written) with relevant stakeholders to gain buy-in.
  • Comfort with ambiguity and proven ability to structure problems and develop analytical frameworks.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
  • Flexibility based upon evolving market dynamics and stakeholder requirements.
  • Awareness and practical understanding of current technologies, and their application and relevance to digital and overall client experiences.
  • Experience with Design Thinking and customer research.
Communication Skills
  • Ability to comprehend, analyze, and interpret the most complex business problems.
  • Ability to respond effectively to the most sensitive issues.
  • Ability to make effective and persuasive presentations on complex topics to employees, clients, executive management and/or public groups.
  • Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

REASONING ABILITY
  • Ability to solve advanced problems and deal with a variety of options in complex situations.
  • Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based environment.
  • Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILLS And/or ABILITIES
  • Strong leadership, problem-solving, design-thinking and analytical skills.
  • Strong sense of urgency.
  • High level of problem-solving skills in ambiguous environment.
  • Strong sense of accountability and ownership.
  • Strong business acumen and management principles involved in cross functional planning, resource allocation, leadership and coordination of people and resources.
  • Shapes strategy and how work gets done, rather than making individual product decisions.
  • Ability to work well under pressure with a proactive approach including managing competing priorities, multiple deadlines and changing project scope/direction.


Internal Number: 19028808
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world. CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.” CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
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