Under moderate supervision, responsible for consulting with business units and/or Lines of Business to identify talent and learning needs and provide appropriate solutions by designing, developing, and administering a variety of Talent, Learning and Development programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Helps create and administer Talent, Learning and Development (TLD) training programs in Learning Platform Operations.
Coordinates with Learning Resource Management and Content & Curriculum Design departments for collaboration to ensure effective outcomes.
Obtains working knowledge of Learning Management System (LMS) within Learning Platform, Talent Management, and Succession Planning modules.
Partners with Talent Management team on various projects including but not limited to Succession Planning, Employee Engagement, 360 Assessments, and Performance Management.
Consults with business unit or LOB partners to identify learning and development needs and makes recommendations of appropriate solutions that meet organizational learning demands.
Develops and updates training materials, programs, curriculums and collections within the LMS as needed. May facilitate these updates as needed.
Manages communication and marketing plans for new courses and training updates for Learning and Talent Management.
Ensures all new content creation is aligned with LMS governance guidelines.
Uses the talent and learning dashboards for training analytics and standard learning metrics to evaluate talent and learning effectiveness that help drive team initiatives.
Partners with subject matter experts (SMEs) to identify and/or develop content and design training material, if needed.
Recommends appropriate solutions and delivery methods to optimize knowledge transfer.
Develops sound relationships with business partners, managers, consultants, and trainers.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university in human resources or related field required.
Minimum of 2-3 years of experience.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Excellent written and verbal communication skills.
Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers.
Ability to effectively present information.
Ability to provide excellent internal and external customer service.
trong interpersonal skills.
Ability to write reports, manuals, speeches and articles using distinctive style.
Ability to work effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts and/or commissions.
Conducts basic financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in situations.
Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite.
Ability to learn and become proficient in use of company's Learning Management System (LMS).
Must work well under pressure with proactive approach including managing multiple deadlines and changing project scope/direction.
Proficiency in Learning Success Factors, company's Learning Management System (LMS).
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
