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SENIOR CUSTOMER SUCCESS MANAGER
Rockwell Automation
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SENIOR CUSTOMER SUCCESS MANAGER

Rockwell Automation

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Details
Posted:
September 6, 2019
Location:
Paris, France
Salary:
Open
Type:
Full Time
SUMMARY OF POSITION: The Customer Success Manager function provides the right support and strategy to our contractual customers, to make and keep them successful. This role will be the owner of a list of contractual customers and will act as the strategic leader, to ensure the right usage and growth of the contract and service business.

This position requires confidence, independent action, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. A well-suited candidate will react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.

There is a great deal of challenge and pressure, and people and problems must be handled with confidence and determination. The job environment is flexible, constantly changing and provides growth opportunity, recognition and reward for the achievement of business results.

PRIMARY RESPONSIBILITIES WITHIN GEOGRAPHIC AREA OF RESPONSIBILITY: As a Customer Success Manager, you will responsible for a defined list of customers/contracts.
This list can evolve over time.

* Working closely with customer to ensure that the customer continues recognize value from the contract services and demonstrate ways of driving more out of those services
* Takes ownership of the Contract and drives the renewal of contracts
* Engages the support of all services from within the company to deliver the right proposal
* Confidently delivers renewal presentations to a senior level audience and management of the end to end renewal process
* Report accurate forecast information to local management
* Ensure the delivery of all contractual obligations and ensure these meets agreed timelines
* Manage the onboarding of new customer accounts
* Present and prepare quarterly business review Expansion of revenue and services delivered to existing customers
* Use data to drive productivity and cost savings for the customer Preparation for monthly internal operational meetings
* Ensure compliance with Rockwell Automation internal controls
Area of responsibility Your area of focus will be your home-based country + different country's cross EMEA, however flexibility is required to ensure maximum coverage of our customer base. This area can be extended temporarily or permanently, after notification.

Internal Number: 2598114
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century. You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities. As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
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