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Head of Field Research, South Florida (Research Manager)
CBRE
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Head of Field Research, South Florida (Research Manager)

CBRE

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Details
Posted:
November 10, 2019
Location:
Memphis, United States
Salary:
Open
VISION AND SUMMARY

Lead a department that:

  • Excels in providing differentiated point-of-sale research products to our producers and market leaders
  • Gathers and delivers data products enabling CBRE to create an "unrivaled" data platform in South Florida that differentiates our brand and enables our professionals to create superior outcomes for our clients

This person will be in-charge of running and owning a unified Research function in South Florida. He/she will leverage all the resources within the department and the firm, a) to efficiently and accurately collect and manage property and market data, and b) use that data and viewpoints to enable our producers to win/retain more business

KEY RESPONSIBILITIES

Act as the Face Of Field Research for our South Florida business, which will include (but not be restricted to):

  • Engaging and partnering with our brokerage professionals to provide world-class Research support at the point of sale (pitches, pursuits, client meetings et al)
  • Producing engaging byte-sizxed reports and Market Flashes that help our producers and market leaders increase mind-share from current and prospective clients. Please note that the focus of this role is not to produce Thought Leadership reports
  • Establishing highly effective partnerships with other shared services such as Sales Management and Marketing/Business Development to offer the strongest and most integrated platform to our fee-earning professionals in the market
  • Increasing broker trust in available CBRE Research data and facilitating/enhancing strong engagement so as to continuously increase the pool of available (and highly trusted) proprietary data. Enhance accessibility of data directly for our brokers and market leaders
In partnership with the regional Head of Data Intelligence, oversee a Research Data Intelligence team in South Florida that:

  • Collects market data from the field, local market sources and third-party providers
  • Facilitate crowdsourcing of market intelligence by building and nurturing strong relationships in the market, both within CBRE and with outside parties (competitors, industry associations etc.)
  • Reviews for data accuracy (ensure the number makes sense based on math and previous numbers) using past experience and logic
  • Inputs into centralized database correctly and consistently with guidelines, processes and naming conventions
  • Reviews periodically--at a minimum, before quarterly reports are produced--for errors, omissions/missing information, common sense
  • Partners with brokers, market leaders and Sales Management to ensure property data and market intelligence meets or exceeds their expectations
Establish and periodically track strong KPIs for both point-of-sale support as well as the Data Intelligence team in conjunction with market leadership as well as matrix national leadership:

  • Point of sale metrics, # key pursuits supported and win rate, #MarketFlashes and MarketViews (aside from the quarterly reports) offered to the market, etc.
  • Data Intelligence metrics - NPS (Net Promoter Score), data quantity (e.g. #comps and Tenants in Market), data quality and data visualization (#accessible data products offered directly to brokers including products built using Tableau/Power BI and GIS/Dimension) etc.
Be the Single Point of Contact for market leadership around analytics related to market share, square feet participation, market momentum and other statistics that enable business leadership and brokers to have a strong pulse of the market

QUALIFICATIONS

  • Bachelor's degree from a four-year college or university, preferably in Real Estate, Economics, Finance, Urban Planning, Geography, or related field and a minimum of 4-5 years of related work experience.
  • Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to internal/external customers. Ability to effectively present information.
  • Knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
  • Ability to comprehend, analyze, and interpret documents and summarize graphically and in writing. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
  • Ability to handle and manipulate large amounts of data.
  • Strong familiarity with data visualization tools such as Tableau and/or Power BI
  • Strong experience with Microsoft Office
  • Possess a positive, "can-do" work attitude. Must have demonstrated ability to work in a fast paced, high-pressure environment.
  • Must be a strong team player.
  • Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for working with manager to prioritize tasks in order to meet project deadlines while delivering highest quality work product.
  • Must exercise sound judgment. Errors in judgment may cause short-term impact to co-workers and supervisor.

Internal Number: 19040711
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world. CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.” CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
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