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Senior Financial Operations Manager
CBRE
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Senior Financial Operations Manager

CBRE

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Details
Posted:
November 13, 2019
Location:
Memphis, United States
Salary:
Open
JOB SUMMARY

Strategically guides and manages the financial operations department to ensure accurate and timely completion of transaction based processes in support of the financial reporting department. Implements policies and procedures and ensures compliance with internal and external transaction-based requirements.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Monitors overall financial operations department procedures and processes to ensure accurate and timely completion of transactions in accordance with client driven requirements and internal policies and procedures.

Resolves escalated issues, as SPOC (single point of contact) for the financial reporting teams, and ensures internal customer requests are handled timely, accurately and with a focus on customer service. Creates a positive customer experience by opening and maintaining constructive and reliable lines of communication.

Develops and analyzes KPIs (Key Performance Indicators) for financial operations team to ensure team metrics are being met. Reports to senior leadership on the effectiveness of the metrics and provides recommendations for changes.

Serves as the financial operations expert to the senior leadership team. Establishes performance objectives for department staff and monitors and reports on accomplishments.

Serves as the financial operations liaison with department leadership. Ensures leadership is informed of all financial operations activities and presents metrics and analysis on status of team.

Manages national initiatives and provides direction, guidance and coaching to ensure project success and completion. Recommends and implements strategic financial operations practices.

Formulates and administers approved policies and practices throughout the department and ensures reliable information is provided to key decision makers.

Ensures systems and procedures are in compliance with company policies, acceptable accounting practices, and applicable regulations.

Provides advice to external clients on requested services and how department internal controls may impact the request.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE

High school diploma or General education degree (GED) required. Associate's degree with concentration in Business or Finance preferred. Minimum of seven years experience in administrative or financial operations support; or equivalent combination of education and relevant experience.

Minimum of 2 years prior management experience required.


CERTIFICATES and/or LICENSES

None.


COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms, principles and compliance. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.


REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


OTHER SKILLS and ABILITIES

Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Must work well under pressure with proactive approach to routine and non-routine occurrences. Advanced organizational skills and attention to detail. Ability to work in multiple accounting software applications.


SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices as well as industry intelligence to achieve complex results. Responsible for ensuring project and work unit deadlines are met. Errors in judgment may cause long-term impact to co-workers, supervisor, department, and/or line of business.

Internal Number: 19040852
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world. CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.” CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
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