Hi, we're Host
We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.
CBRE is the global leader in commercial real estate services, has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years, and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.
WE OFFER
A commitment to your career so you can grow with the group.
An awesome team with whom to collaborate (including great consulting partners)
A competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability)
An open /atmosphere that encourages learning and contributing back to the community. We support staying on top of the latest best practices and tools
An environment that fosters participating in external conferences
Flexible work schedules and casual atmosphere
JOB SUMMARY
This position is an ambassador for the client experience program, supervising non-exempt employees on the daily operations of Workplace Experience Services for one or more buildings with multiple workplace experience team members. Lead by example as a player / coach who ensures service excellence and enhanced experience for both the occupants and visitors to the workplace. The ideal candidate will love working with people; developing employees; have a can-do attitude; experience in facilities/property management, maintenance, hospitality and/or office services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervising, as a player / coach, the delivery of Workplace Services for one or more buildings, which may include one or more of the following:
Reception and Visitor Experience
Hospitality, Concierge and Occupant Experience
Workplace Coaching and Onboarding
Office Supply Management
Badge and Key Support
Conference / Meeting Room / Audio and Visual Support
Space Reset
Supervisor will be co-located and will require regular local travel between assigned facilities.
Supervises personnel assigned to workplace experience services, including establishing work schedules, assigning tasks, cross-training staff to perform multiple duties as back-up.
Support reception / visitor welcome responsibilities, as needed. Interface and maintain positive experience; ensure reception desk and lobby are safe and presentable.
Support responsibilities, as needed, for monitoring client established Temperature Scanning equipment to ensure that all employees, suppliers and/or visitors with results that are out of parameter are not allowed to enter the building; follows client established policies and procedures.
Develop / maintain positive client relationships; responds to customer needs/requests/problems tactfully and expediently, while ensuring effective services.
Responds to customer requests and complaints regarding Workplace Experience services.
Oversees operating policies and procedures ensuring those are aligned with the client's business needs, goals and objectives.
Seeks ways to reduce costs; implements cost savings programs and procedures to increase efficiency.
Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.
Assists with Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training and equipment.
Interface and liaison between maintenance trades and suppliers with occupants of the facility. Maintains positive working relationships with maintenance trades and suppliers.
Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company guidelines.
Ensure safety standards are met by those delivery workplace experience services; whether company employees or third-party service providers.
Remains informed about developments within the Workplace Experience industry and networked with in-company subject matter experts to bring world class solutions to bear for the client.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
HS Diploma or GED required. Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 4 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Previous experience with customer service preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Comfortable meeting and engaging with new people.
Warm, engaging and professional demeanor. Ability to assess circumstances, empathize and offer help.
Possesses excellent verbal communication skills, with a "can do" attitude.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.
Physical ability to assist with office environment operations. Able to lift 50 lbs.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
SAFETY
1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required
In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. always Apply appropriate material handling techniques
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so
As a Supervisor:
1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:
a. Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly
b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders
c. Support stop work authority when it is exercised in good faith
d. Communicate any / all potential workplace hazards and workplace procedures
