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Account Resolution Specialist 2 - Education Financial Services
Wells Fargo
| Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Our Consumer Credit Solutions (CCS) Collections and Servicing team works with past-due customers to offer solutions for bringing credit card, student loan, personal line and loan, direct auto, retail services and deposit accounts up-to-date. The group also provides customer service for student loan and retail services accounts and works with customers to resolve disputed charges on credit card accounts. An Account Resolution Specialist 2 is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customer situations to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to higher level Account Resolution Specialists. Primary responsibilities for this role may include but are not limited to
Compensation: Starting rate: $18.61 per hour. Training: Training class starts on 7/06/20 for 6 weeks and the training hours are 8:00 am – 4:30 pm Monday - Friday. You are required to attend the full duration of this paid 6 weeks of training. You will receive in-depth classroom training, continued on-the-job training, and coaching. Schedule: Business hours of operation are Monday-Thursday 6:00 am - 8:00 pm; Friday 6:00 am - 4:00 pm; Saturday 7:00 am - 3:30 pm (MT). Schedules vary based on business need and include working every 3rd Saturday. Opportunity to work on some holiday to support the business needs.Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Team member's schedule will vary with three days starting as early as 6:00 am and two nights ending no later than 8:00 pm and every third Saturday 7:00 am - 3:30 pm. Friday hours are only until 4:00 pm! Schedule may vary based on business needs. Example of schedules may be:
Example working every 3rd Saturday:
Testing: A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications. GREAT CAREER ADVANCEMENT OPPORTUNITIES!!! You will have opportunities to participate in programs established to help you achieve your career and development goals.
Required Qualifications Desired Qualifications Job Expectations Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. Street Address UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT Disclaimer
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