Ginkgo Bioworks is a privately held, high-growth and well-funded biotechnology company based in Boston’s Seaport District. Our mission is to make biology easier to engineer. As a world leader in synthetic biology, we leverage our unparalleled data, automation, and scale capabilities in biological engineering to build custom organisms. Our products work across the economy - from custom proteins for plant-based foods, to novel microbes that can replace traditional fertilizer, to living medicines that respond to conditions in a patient’s body.
In response to the global COVID-19 pandemic, we have launched a new service:
Concentric by Ginkgo. Concentric is Ginkgo’s pandemic response program. At the core is a high scale testing business, coupled with an end-to-end service provided to customers. We firmly believe that testing is an essential requirement to re-open the economy as quickly and safely as possible (see our white paper
here), and anticipate that the test we aim to offer, including an NGS-based diagnostic test still under development, will comprise a significant portion of our national testing capacity as we scale.
As a Commercial Development Strategist, you will be a core part of the Commercial team at Ginkgo as we scale Concentric. Broadly, the team includes both an account development focus and a delivery assurance focus - and your role will be to help develop and implement the strategy of one or both of these sides. As we launch these testing capabilities in new markets, your initiative, entrepreneurship and teamwork will shine as you adapt this offering to meet customer needs. By developing and driving relationships with key accounts and running delivery of our service, you will expand relationships into lasting partnerships. As issues arise, you will find creative solutions and ensure customer success - learning from each customer and flowing this thinking back into service development. Your role will be varied and high impact, and a critical part of our national solution to COVID-19.
Please note: We anticipate this opportunity to be a 9-12 month, fixed-term temporary role, with the potential to extend to full-time.
Please apply directly in here: https://jobs.lever.co/ginkgobioworks/4585cf9d-df48-4d6e-9547-864f03352d11?lever-origin=applied&lever-source%5B%5D=NBMBAA
Responsibilities
Business Development:
- Develop strategy for key market verticals
- Develop and convert customer pipeline, including identification of new opportunities within and across customer segments in conjunction with Marketing
- Launch key accounts, including pilot design and execution as a custom implementation of our testing service. This will require assessment of customer testing needs, planning of the on-site testing approach, and coordination of delivery partners - in conjunction with our service development team
Customer Delivery (multiple roles available across these areas):
- Plan scale up and drive operational excellence with individual customers in order to develop key accounts. This will involve strong stakeholder management, a broad understanding of testing strategies, and detailed planning for high scale testing implementation
- Field, troubleshoot and escalate customer concerns as they arise
- Manage a team of client relationship managers
- Continually shape the customer experience, branding, and marketing approaches, as part of a cross functional team
- Support, coordinate and manage ongoing operational delivery with strategic partners, conduct new partner due diligence and monitor ongoing partnership performance metrics
- Lead new client onboarding
- Interface with lab operations, and work cross functionally to help triage problems with technology and lab issues
Product:
- Identify and clearly define problems that present opportunities to improve the Concentric offering with input from external users and internal stakeholders
- Find ways to turn complex systems into delightfully simple solutions in a highly regulated space
- Track quantitative and qualitative metrics to identify areas for improvement and prioritize problems to solve
- Manage new product offerings and product improvements through prototype, test, iterate and launch cycles
Other:
- Tackle the most urgent and immediate problems facing the project as a wholePotential to support other Commercial projects from our other operations
