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Service Delivery Analyst - Midwest
Henkel
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Service Delivery Analyst - Midwest

Henkel

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Details
Posted:
September 10, 2020
Location:
Richmond or St. Louis, Missouri
Type:
Full Time - Experienced
Category:
Information Technology

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

 

 YOUR ROLE

 

  • PROVIDE LOCAL SERVICE ON-SITE & REMOTE IT SUPPORT FOR ALL IT INFRASTRUCTURE COMPONENTS AT MULTIPLE HENKEL SITES
  • SUPPORT GLOBAL AND REGIONAL PROJECTS TO GET NEW TECHNOLOGIES PROVISIONED AND INSTALLED IN HENKEL AND  3RD PARTY SITES
  • MANAGE AND MONITOR SERVICE-NOW TICKETS QUEUE AND ENSURE SLA WILL BE MET FOR ALL TICKETS AND REQUESTS
  • LEAD LARGE (OVER $250,000) COMPLEX PROJECTS INCLUDING BUDGETARY RESPONSIBILITY AND FOLLOWING HENKEL PROJECT MANAGEMENT METHODOLOGIES WHILE USING APPROPRIATE PROJECT MANAGEMENT TOOLS
  • COMMUNICATE EFFECTIVELY WITH END USERS, IT FUNCTIONAL LEADS, AND MANAGEMENT AND LOOK FOR WAYS TO CONTINUOUSLY IMPROVE AT THE LOCATIONS YOU ARE RESPONSIBLE FOR.
  • ENSURE ALL IT AREAS COMPLY WITH THE CORPORATE STANDARD INFORMATION SECURITY GUIDELINES TO MEET AUDIT ASSESSMENTS
  • UPDATE SITE SCORECARDS REGULARLY TO LIMIT POTENTIAL RISKS AT THE SITE
  • TRAVEL WILL BE REQUIRED FOR PROJECT RELATED ACTIVITIES AS WELL AS ROUTINE SITE VISITS

YOUR SKILLS

  • 4 year degree or equivalent experience in networking related discipline 
  • Minimum five years experience in various IT roles; experience in both company-wide and operating unit roles preferred. 
  • In-depth function knowledge and understanding of Network Switches, HW Installation & Configuration, SW testing and implementation, Audio/Video configuration and Server administration.
  • Strong project management and vendor management skills with demonstrated knowledge of project management concepts and terminologies.
  • ITIL v2 or v3 Foundation and A+ certification preferred.
  • Experience with major ERP software application – SAP and  O365 is preferred  
     

Henkel does not accept unsolicited resumes from search firms or employment agencies.  Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions.  In these cases, a fully-executed agreement with Henkel must be in place and current. 

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics

 

 

 

Internal Number: 190008SE
About Henkel
Henkel operates worldwide with leading innovations, brands and technologies in three business areas: Adhesive Technologies, Beauty Care and Laundry & Home Care. Founded in 1876, Henkel looks back on more than 140 years of success. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies such as Persil, Schwarzkopf and Loctite. Henkel, headquartered in Düsseldorf / Germany, employs more than 53,000 people globally and counts among the most internationally aligned German-based companies in the global marketplace. We want to create value – for our customers and our consumers, for our teams and our people, for our shareholders as well as for the wider society and communities in which we operate. Our vision at Henkel is to be leading with our innovations, brands and technologies. For us, “leading” exceeds the definition of being the number one in terms of market share or size. While strong positions in attractive markets are important, it takes more to be “leading with innovations, brands and technologies." It requires leadership in value creation, responsiveness to volatile m...arkets, and changing customer and consumer demands as well as in innovation, quality, service and sustainability. Imprint: http://www.henkel.com/imprint
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