ServiceNow Functional Lead

Our Technology Services Optimization team works with clients to transform their technology delivery by collaborating with CIOs, Executives, and their teams. Together we work to establish IT operating models based on the implications of advanced technologies, new/evolving service models for technology, and the operational expectations of an organization.

Our team of experienced technologists understand the interwoven nature technology plays in all aspects of today’s business environment and focus on helping our clients shift from foundational delivery of technology to be the strategic business partner and catalyst for change. Our Agile/DevOps/Lean technology experts work to transform the workforce of our clients into the next generation of technology service delivery teams.

The ServiceNow Functional Lead will be responsible for providing ongoing support to its users, identifying the issues related with the system, coordinating the work related to system development and its implementation and troubleshooting all the system related issues. The Lead trains the subordinate members on how to operate the new applications, reviews the work performed by them and is accountable for approving the work of the junior functional analysts.

  

Required:
• Bachelor’s Degree or higher in an IT, IS, or business-related field 

• 3+ year's of experience with ServiceNow development and/or implementation

• 3+ year's of relevant consulting/industry technical IT experience in technical field

• Travel up to 25% or more (While 25% or more travel is a requirement of the role,

   due to COVID-19, non-essential travel has been suspended until further notice)

• Must possess active ITIL and CSA certifications

Preferred:

• Active ServiceNow Systems Administrator certification

• Active Scrum Master certification 

  

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.

 

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

 

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

 

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

 

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.