Manager, Digital Content Advantage, Operations Transformation

Help our clients navigate dynamic and disruptive markets.  The solutions we provide will help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.

 

Work you’ll do

As a Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.  Manager level responsibilities include: providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.  You will be expected to implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.  Managers participate in the development and presentation of proposals for business development activities. You will have the opportunity to lead small engagements or components of large, complex engagements. Additional responsibilities will include:

• Process efficiency & streamlining
• Operating model redesign & enhancements
• Performance benchmarking
• Enterprise cost management
• Strategic & enterprise regulatory management
• Profitability and productivity analysis
• Customer relationship management

 

Operations Transformation Team
Our Operations Transformation team focuses on transforming our clients’ core business operations. We advise, design, implement, and deploy solutions focused on “heart of the business” issues in specific sectors including Health Care, Banking & Securities, Insurance, and Energy & Resources. Our Market Offerings include Operating Model Transformation and Center for Process Bionics. Within our Digital Content Advantage practice, you will function as Subject Matter Advisor on content strategy, capabilities, technologies and vendors.   

 

Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep sector knowledge and technical business operations consulting experience to take a more strategic view of our clients’ priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency.

 

Qualifications

• Bachelor’s degree from accredited university with strong undergraduate academic record
• 6 years minimum professional experience with one of the following technologies:  
  • OpenText technologies including DCA products such as OpenText Content Suite, Extended ECM, ECM in the Cloud, CORE, Documentum, Suite16, InfoArchive and LEAP
  • Vendor Invoice Management (VIM) or OpenText Capture Center (OCC), Captiva
  • OpenText Exstream (customer communications management)
  • OpenText integration products including Extended ECM for Microsoft Sharepoint, SAP, Salesforce, Workday, Oracle, SuccessFactors, and/or Hybris
  • OpenText Magellan or other content analytics tool such as Watson specific to content
• Professional competence in the Microsoft Office suite (Word, Excel, PowerPoint, Access)
• Ability to build consensus and foster change in ambiguous settings
• Commitment to personal and professional growth
• Sense of responsibility to self, team, and client
• Outstanding integrity, initiative, creativity, and passion
• Demonstrates consistent career progression with increasing levels of responsibility
• Performed above expectations in previous professional roles
• Travel up to 80% (While 80% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
• Limited Visa sponsorship might be available
• Must live within commuting distance to one of Deloitte’s consulting offices

 

In addition, successful Managers will also have the following preferred skills

• Advanced degree is preferred.
• Ability to facilitate business transformation leveraging an enterprise content management platform.
• Develop current state enterprise content management technology architecture, gap analysis, and future state technology architecture to address client architecture gaps including scalability, on-premise/cloud, security and multi-country compliance
• Define content governance including legal compliance/regulations, standards, taxonomies, industry practices, change management
• Superior critical thinking, analytical and problem-solving skills
• Exceptional interpersonal, team-building and communication skills
• Ability to build consensus and foster change in a client business setting
• Tolerance for working in ambiguous, uncertain environments
• Commitment to personal and professional growth
• Sense of responsibility to self, team and client
• Outstanding integrity, initiative, creativity, and passion

 

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.

 

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

 

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

 

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.

 

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.