Are you interested in improving the cyber and organizational risk profiles of leading companies? Do you want to be involved in delivering Fusion Managed / Security Operations Center (SOC) Services including identifying unauthorized activities and intrusions in their networks in real time? Are you excited about rapidly changing operational environments, learning what you need to get the job done, and producing accurate and timely results?

If yes, then Deloitte’s Fusion Managed Services (FMS) team could be the place for you! Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping cyber initiatives today. Deloitte’s FMS business is passionate about making an impact with lasting change.  Delivering our industry leading services requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients.  Our aspiration is to be the premier integrated services provider in helping to transform the cyber security services marketplace.

Our team is client focused and mission driven.  As a Cyber Risk Service Delivery Manager in Deloitte's Fusion Managed Services, you’ll work with our diverse teams of passionate professionals to help solve for some of today’s toughest cybersecurity challenges to enable or clients to achieve business growth and manage risk.

Work you’ll do

As a Fusion Service Delivery Manager, you will be the primary service representative and client point of contact. You should possess a deep understanding of the presence of malicious activity reported, characterization and forensic engineering of compromised systems, operations security, compliance, mitigation, and analysis through tools that detect advanced threats. Experience with incident response is critical for this role as is the ability to assess risk given information on IOC’s and vulnerabilities.

• Act as the primary service representative and client point of contact

• Manage and grow client relationships (Develop “Trusted Advisor” status)

• Identify and develop opportunities to provide new and expanded services (FMS and cross-FSS)

• Maintain a solid understanding of the client’s culture, environment (people, process, technology), goals, and security initiatives and communicate all to the engagement team

• Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks

• Interface with client PMO personnel during onboarding and pilot phases to provide all necessary reporting and documentation to achieve BAU status

• Responsible for on time delivery of all in scope deliverables

• Responsible for overall adherence and attainment of all defined Service Level Agreements (SLAs)

• Final quality review and approval for all deliverables

• Manage any in scope solution projects (integration/ implementations)

• Maintain/ update/ modify all filters, dashboards, and boards used for reporting in workflow management system

• Prepare and deliver content for weekly/biweekly operational reports and operational status meetings

• Prepare, produce, and deliver SOC Monthly and Quarterly Executive reporting

• Prepare, produce, and deliver any additional Executive reporting required

• Capture, communicate, and escalate issues bi-directionally (FMS and client)

• Manage communications with vendors, 3rd party service providers, Deloitte leadership, and and client personnel

• Primary interface between all FMS engagement team service leads for all in scope services (Threat Hunting, Engineering, Threat Management)

• Responsible for compliance with all Deloitte firm engagement management requirements

• Maintain operational oversight of all ticketing activity in the engagement environment including, but not limited to, security incidents, content development requests, tuning recommendations, hunting activities, and ad hoc requests

• Oversee and manage on time and effective security content development, testing, and delivery

• Responsible for maintaining financial forecast and profitability tracking and for communication of all financial changes, risks, or issues

• Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Deloitte Talent and client teams

• Ensure engagement is being delivered in alignment with latest FMS policies, procedures, guidelines, methodologies, and best practices

• Analyze complex issues to determine client impact and to suggest alternative solutions based on client needs and objectives

• Work with FMS service leads to prioritize resource workloads and to de-conflict resource constraints

• Demonstrate ability to manage and motivate multiple project teams in multiple geo-locations

• Seek opportunities and offer guidance on how to improve FMS service delivery methodology including owning and driving internal improvement initiatives

• Participate in development and delivery of RFP materials and execution of sales/pursuit meetings

• Adhere to internal operational security and other Deloitte policies