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Process Improvement Manager (PIMO)
CBRE
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Process Improvement Manager (PIMO)

CBRE

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Details
Posted:
December 6, 2020
Location:
Memphis, United States
Salary:
Open
JOB SUMMARY

Manages a team responsible for identifying, documenting and implementing process improvements within a department. Provides oversight, direction, and guidance on highly visible and complex process improvement initiatives. Coordinates efforts of team with other departments to ensure effective and efficient delivery and implementation of improvements.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages project pipeline and assigns project ownership/responsibility to team members. Facilitates change management process to assess impact on project scope, priority and resource allocations.

Ensures projects are completed within a given timeframe and budget. Responsible for setting/managing department deadlines and goals.

Develops and implements complex process efficiencies, which may include creating and maintaining a project plan, business case/cost benefit tracker, training and communication plan, etc.

Reports project performance and status to management and other project stakeholders. Communicates with key stakeholders and senior leadership on project updates and escalated issues.

Manages project team to develop and implement complex, highly visible process improvement project. Uses project management tools which may include a project plan, business case/cost benefit tracker, training and communication plan, etc.

Researches and gains in-depth understanding of current processes and formally documents new areas of process improvement.

Establishes work standards for team to ensure consistent use of project management, process evaluation and measurement tools.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) required plus a minimum of six years experience with process improvement, project management or other related experience. Prior supervisory experience required.


CERTIFICATES and/or LICENSES

Green Belt Lean Six Sigma Certification preferred.


COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


OTHER SKILLS and ABILITIES

Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products).


SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Develops, recommends, and implements functional operational programs and procedures. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Internal Number: 20029067
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world. CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.” CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
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