Job Purpose

To lead the day-to-day delivery of the Business Unit (BU). This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.

* Lead company and statutory Health, Safety and Quality compliance and standards
* Provide leadership for direct reports covering the full spectrum of operational delivery, including operations management, people management; project management and business development ensuring that the company culture and behaviors are always displayed
* Drive sustainable profitable growth in line with business goals and objectives aligned to near- and long-term strategic plans
* Deliver customer retention and win new business
* Own talent management from people development through to succession planning for accounts
* Actively participate in the development of new sales pipeline and actively lead new business development activities

Key Responsibilities

Quality and Safety Management
* Monitors and identifies areas for improvement as a matter of course
* Creates a culture of exceptional quality and innovation
* Sets an example of exceptional standards in all activities, language and communications
* Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement
* Ensures mandatory processes are in place, and are compliant including but not limited to; line management auditing, project auditing, BU QHSE objective setting and tracking, , health & safety scenario training and investigations

People Management
* Ensures the team has the skills and motivation to carry out their roles to the best of their abilities
* Is constantly visible and accessible to the team
* Ensures that all-level staff complete the required mandatory training
* Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through
* No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance
* Trains, develops and directs team members ensuring a culture of continual development
* Builds a robust succession plan for accounts, using management development programs and local development activities

Customer Relations
* Represents CBRE in a professional and credible manner to customers and the public
* Builds and develops high-level customer relationships with customers through fully understanding their needs and demands
* Focuses on ensuring excellent service levels are always maintained
* Is always accessible and responsive to customers

Business Development and Marketing
* Participates in bid / business development activity
* Identifies and targets in partnership with Business Development & Marketing team, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU

Operational Management
* Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities
* Ensures high site standards including front and back of house areas
* Ensures that we live up to the CBRE Rise values and behaviors and that the service offering is always fully evidenced on all sites
* Takes leadership of mobilization and transition activity to ensure that CBRE and customer expectations are met

Financial & Asset Management
* Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships