What you’ll be doing...

Although headquartered in Denver, we have a permanent Work from Home Structure, and our team members work remotely.

At Visible, we don’t believe in brick and mortar.Visible is hiring a hands-on leader to enhance our Customer Service’s Operational effectiveness. This leader will work cross functionally with the Customer Service Delivery and Strategy teams as well as inter-departmentally with Visible and Verizon’s Product and Engineering Orgs to enhance Customer Service readiness.

• Lead Voice of the Customer reporting to provide Product and Marketing teams with actionable insights into customer needs_.
• Provide tactical support for new Customer Service agent onboarding and tools access.
• Lead Program Management for new Customer Service agent tools and processes.
• Manage Fraud Operations while working cross functionally with Fraud team stakeholders.
• Lead Workforce Management operations, coordinating with Planning and Delivery teams to ensure appropriate staff resources are available while being fiscally responsible and forward looking.
• Integrate project plans across projects and across Verizon business units to ensure appropriate management and successful outcomes.
• Attracts, retains, and leads a team of employees by educating, developing and leading them to deliver strong results in a start-up environment.
• Develop growth/training and culture building initiatives for the brand team and its partners.
• Operational project management interface between various stakeholder teams internal (VZ) and external.
• Flexibility and collaborative work approach to solve complex problems and to develop specific solutions - taking into account multiple internal and external stakeholder groups and different levels.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years work experience.
• Six or more year of relevant work experience.

Even better if you have:

• A Master's Degree. BA/BS with concentration in Business, Marketing.
• Experience in the Customer Service arena and Project Management.
• Strong interpersonal, influencing, communication and organizational skills.
• Ability to work with various/complex stakeholder groups & functions, & various levels of management.
• Execute against tight timelines to ingest data and provide feedback to organization.
• Able to clearly and regularly communicate status, issues and risks to stakeholders.
• Fundamentals of Mobile Platforms: Windows Phone, iOS, Android.
• Ability to work accurately under time pressures; and ability to work independently with minimal supervision in an environment with frequently changing business needs.
• Solid track record of achieving or exceeding targeted results.
• Excellent written and verbal communications skills.
• Strong analytical skills and attention to detail.
• Ability to translate complex ideas and express them in concise, simple to understand ways.
• Comfort in working up and across the organization –working with senior staff members within and across the organization.
  

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, Stock Together, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado work location, the compensation range for this position is between $114,000 and $212,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.