Management and Annual Recurring Revenue (ARR) target associated to all contracts and software subscriptions within portfolio of site-based accounts

Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio

Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions

Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences

Demonstrated growth within existing account for both AAR and general RA business

Consistently achieves contract retention goal

Responsible for understanding customer data and insights to recommend changes or additions to existing contract and subscription scope that can improve the outcomes a customer can obtain. Use such recommends to initiate an Expand Motion in conjunction with Sales

Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience

Provide feedback to the portfolio team to ensure customer feedback is built into service offerings

Takes ownership in overall development including technical, commercial and personal by having a documented 70-20-10 plan