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Operations Manager- Life Sciences (Soft Services)
CBRE
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JOB SUMMARY Plans, implements, coordinates and manages soft services operations including CAD, Office Services, food services, & Gym . Serves as the primary contributor and where possible Subject Matter Expert (SME) for all Quality matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages technical staff, including hiring, training and personnel development.
Manages operations for assigned facilities and assists in managing spend to budget and developing accurate spend forecasts.
Manages the CAD team to ensure that all drawings are maintained, revised, and made available when requested.
Manages the Office Services team to ensure that all administrative support functions such as interoffice mail delivery, room set-ups, pantry stocking, etc. are properly and promptly completed. Ensures that the Office Services Supervisor 1) oversees and coordinates with the contracted vendor partner for furniture reconfigurations and 2) reviews, responds to and if necessary, escalates all emails sent to the Integrated Facilities Maintenance (IFM) inbox. In addition, vendor management, initiating P.O., manage Safety supplies, and ability to train staff.
Manages the contracted garment vendor partners to ensure that all garments necessary for the various types of work on site are provided, repaired and laundered when and where needed.
Provides oversight of responses to Quality observations, deviations and related investigations.
Assists in operations issues, troubleshooting and problem solving as required.
Coordinates efforts with direct reports, vendor partners and clients.
Maintains on-going communication with coworkers, vendor partners and clients.
Responds to customer concerns.
Develops specifications and assists in solicitation, acquisition and administration of service contracts.
Ensures compliance with applicable codes, requisitions, government agencies and company directives as relates to operations.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of four years of experience and/or training. Or equivalent combination of education and experience. Knowledge and understanding of all applicable practices and techniques, laws, controls and environmental regulations to include safety regulations.
CERTIFICATES and/or LICENSES
Facilities Management certification is desired.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to calculate figures of average to higher complexity. Ability to forecast and prepare budgets. Conducts financial/business analysis, including the preparation of forecasts.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires high-level analytical and quantitative skills with proven experience in developing strategic solutions. Draws upon the analysis of others and makes recommendations that have a direct impact on the account.
OTHER SKILLS and/or ABILITIES
Intermediate to high-level skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to utilize Computerized Maintenance Management Systems (CMMS) preferred. Working knowledge and understanding of architectural, electrical and mechanical systems. Understanding of leases, contracts and related documents.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company and client policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
SAFETY
Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete all required and assigned HSE training at a satisfactory level,
2. Follow all activity policies and procedures, including all HSE-related requirements at all times,
3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.
As a Manager:
1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to:
a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly,
b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders,
c. Support "stop work" authority when it is exercised in good faith,
d. Communicate any / all potential workplace hazards and workplace procedures.
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