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Credit Collections Specialist
CBRE
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Credit Collections Specialist

CBRE

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Details
Posted:
January 10, 2021
Location:
Memphis, United States
Salary:
Open
JOB SUMMARY

Performs duties associated with the collections of outstanding tenant A/R including the tracking of outstanding A/R, communication with tenants and reporting to accounting and/or clients.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Interacts with tenants to ensure timely and accurate payment of all amounts due pursuant to the terms of lease agreements.

Maintains and updates the collection management system/tracker on a daily basis, including (a) disputes and resolutions thereof, (b) negotiated payment plans, (c) bad debt reserve recommendations, (d) promises to pay, and (e) any other account-related discussions.

Investigates and resolves issues related to incorrect billings and any disputes raised by the tenant.

Reconciles all outstanding accounts to ensure A/R balances represent an accurate position of tenant receivables.

Properly escalates disputes pursuant to the company's policies and procedures.

Seeks out and communicates opportunities to continuously improve, standardize and streamline the company's A/R administrative and collections processes.

Communicates with accounting and property management on pending bankruptcies and other collections matters that should be escalated.

Achieves assigned A/R targets and proactively communicate status with management, as appropriate.

Prepares and distributes the appropriate weekly, monthly, quarterly and annual A/R reports for the assigned portfolio.


Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE

High school diploma or General Education degree (GED) required. Minimum of two years experience in collections role, Business-to-Business collections experience preferred; or equivalent combination of education and relevant experience. Associates degree with concentration in Business or Accounting/Finance preferred.


CERTIFICATES and/or LICENSES

Real estate license may be required based on the collection responsibilities.


COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.


FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.


REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.


OTHER SKILLS and ABILITIES

Intermediate knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Must work well under pressure with proactive approach to routine and non-routine occurrences. Advanced organizational skills, attention to detail.


SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Resolves routine questions and problems, escalates issues to other resources with little guidance. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


Internal Number: 20020848
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world. CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.” CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
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