POSITION PURPOSE
The position is accountable for leading transitions for the Northeast Division as part of CBRE's Global Transition Team. Responsibilities include on-boarding of single and multi-disciplinary Corporate Real Estate outsourcing relationships and delivering transformational change during the relationship lifecycle. Transitions typically involve people transfers, data migration on to industry specific platforms, procurement of supply chain services, change management communication and process re-engineering.
The role leads direct and virtual project teams, working in partnership with the other Regional Transition Directors and owns the CBRE transition and transformation roadmap and processes, supports the commercial management of the transition team, and is accountable for the successful migration of new business to an operational state.
KEY RESPONSIBILITIES:
* Successful delivery of multiple transitions in parallel, on time, to the scope outlined in the MSA and within budget.
* Managed all stages of the transition project from involvement in the solutioning through delivery and close out.
* Leadership of the transition team including transition leaders, PMO, and communications leads, including resource planning for future demands.
* Executive Sponsor for all transitions within the designated geography and act as internal escalation point for the Transition team.
* Leading on the transition support for new client opportunities (pursuits, RFP's, yellow pads, etc).
* Effective cost management and control of transition budgets.
* Further development the CBRE transition methodology and tools for the best customer outcomes, stakeholder engagement and the framework for commercial success at 'go-live' in collaboration with the key stakeholders and the wider Global Change Management team.
PROFILE/EXPERIENCE:
* Excellent interpersonal and consensus management skills with ability to persuade and influence others,
* Proven record of providing excellent internal and external customer service,
* Excellent oral and written communication skills, including strong presentation skills and professional appearance/demeanour,
* Innovative, analytical and problem-solving qualities, with ability to multi-task in a high paced environment,
* Trained and experienced in change management, including program planning, and cultural change,
* Operational experience of business unit leadership; inspiring performance from diverse, matrix and virtual teams and driving commercial success,
* FM or Corporate Real Estate experience is an advantage but wider outsourcing experience will be considered. QUALIFICATIONS:
* Bachelor's Degree required
* To perform this job successfully, an individual must be able to perform the essential skills satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL SKILLS:
* Ability to lead and motivate teams within a matrix, while responding to a fluid environment and sometimes conflicting priorities,
* Ability to establish rapport, instils confidence and manage stakeholder relationships,
* Measurement of performance and management through accountability,
* Strong commercial and risk management,
* Business development leadership as a transition subject matter expert,
* Developing personnel, including self-development,
* Understanding of complex, multi-service lines real estate outsourcing environment and an ability to cross sell accordingly,
* Self- and team aware, and able to work in a collaborative and multinational environment,
* Integrates well across functions, taking an active role in the transition platform development through knowledge sharing and best practice development,
* Confident, assertive and sociable where required,
* Ability to travel when required (supporting specific project needs, as opposed to on secondment),
* Ability to comprehend, analyze and interpret complex business documents,
* Ability to make effective and persuasive presentations on complex topics to employees, clients and management,
* Ability to motivate and negotiate effectively with key employees, clients and management,
* English speaking and writing; other languages a benefit
DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. |
