About Wells Fargo

Market Job Description

Commercial Distribution Finance (CDF) aims at financing global, regional and local Original Equipment Manufacturer (OEM) distribution channels across geographies through floor-planning and inventory financing product offerings. Supported by a global system that is integrated with the dealers and vendors, the CDF business has platforms in the Americas, Asia Pacific, Europe, Middle East and Africa.

The Account Information Management System (AIMS) Processing Team are responsible for providing a quality service to both internal and external customers across the APAC region which is delivered in a timely manner with a high degree of accuracy. The team will process both manual and automated invoices in varying currencies, allocate payments to customer accounts, as well as other operations duties as required, such as investigations and liaising directly with customers to resolve queries.

This role will be responsible for the oversight and supervision of the team to ensure the day to day processing of manual invoices, investigating an discrepancies with automated invoicing, cash allocations, is completed as required and taking ownership to resolve queries including investigations, which may be complex. Ensure all operating procedures are accurate and up to date and be responsible for team member training on relevant operational processes & procedures and enhancing the competency framework as required. This role will also provide back up support to the AIMS Processing Manager as required.

The successful candidate will work closely with the CDF Operations teams located in Shanghai and maybe required to support the CDF Operations team located in Sydney.

The candidate will be required to be fluent in both Mandarin and English, as some key tasks will require ability to access/process via systems operated in both China and Australia.

• Oversight to ensure all manual invoices are accurately processed in the required currency, within the required timeframe and taking ownership to escalate any issues or concerns directly to the Operations Leadership team. This will require monitoring of the workflow queues, team mailbox and other shared platforms
• Complete any reconciliation and reporting as required, that is accurate and timely
• Take ownership to resolve complex issues that may require detailed investigations
• To provide back up support to the AIMs Operations Manager
• To be actively involved in the onboarding of new customers, that may require development, testing and implementation of the electronic invoice purchasing, EDI
• Be responsible for reviewing current risks and controls with the current processes to ensure they are effective and identify areas for improvement that are communicated effectively to the Operations Leadership team and to take responsibility and ownership to implement the required changes
• Take ownership for ensuring the Standard Operating Procedures are accurate and updated in a timely manner to reflect current processes
• Be responsible for designing and delivering training relating to activities completed within the team, ensuring team members are competent in the relevant processes and adhere to required policy
• Work with the APAC Operations Management team to support the development and implementation of all projects, including but not limited to testing of internal and external systems as required
• This role will require effective collaboration with other functions to work through and resolve any issues. The expectation is that you take ownership to resolve those that are assigned to you, providing regular updates until successfully resolved
• Provide support and guidance to junior team members, to help build their knowledge and experience within the AIMS Processing team
• To provide back up support to other team members where required, including but not limited to invoice purchasing, payment allocations

Market Skills and Certifications

• At least 3 years' experience gained in a banking of finance environment, preferably within an Operations team, with accounts payable/receivable execution and invoice management experience
• Team supervisor experience preferred or demonstrable people leadership/coaching skills
• Ability to work in a high functioning positive team environment
• Ability to work under pressure and to timelines, with minimal supervision
• Excellent numerical and analytical skills
• Excellent communication and interpersonal skills, with a strong focus on delivering customer service
• Proficiency with Microsoft Office applications including Excel
• Fluent in English and Mandarin, both written and verbal
• Experience of working in a pan-Asia or global company would be beneficial
• Flexibility of work to support different country requirements, including shift work and leave schedule

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