Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Within the Operations team our Fraud & Claims Management team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

Successful candidates will be working in a fast paced production oriented call center environment taking calls regarding virtual channel and online banking fraud claims. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their online banking fraud and disputes. The nature of claims handled can be complex; therefore, direct communication with payees is often required to resolve customer disputes.

Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday, 8:30am to 5:30pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.

The start date for this position is Monday, March 29, 2021.
Training Schedule: Monday-Friday, 8:30am to 5:30pm for 6 weeks.
Work Schedule options: Selected at time of offer, depending on what is available:

11:00am to 7:30pm during the week, 8:30am to 5:00pm on Saturdays

12:30pm to 9:00pm during the week, 8:30am to 5:00pm on Saturdays (this schedule does qualify for a 15% shift differential for the hours worked after 4pm during the week)

**This full-time schedule will include split days off - Sunday off, and either Tuesday, Wednesday, or Thursday off during the week.

Starting salary will be dependent on experience. Starting salary range is $16.00-17.00/hr.

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GREAT CAREER OPPORTUNITIES!!!