About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Market Job Description
About Wells Fargo India
Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru and Chennai locations
Department Overview
Operations Quality Management (OQM) supports Wells Fargo Payments Virtual Solutions and Innovation (PVSI), Operations Department and is identified as front line of defense. Front line of defense, is primarily responsible for identifying and managing risk within the operation it supports. Quality assurance is a detective function, which reviews calls or transactions to mitigate risks such as: compliance, credit, operational, reputational, and legal. Additionally, quality provides oversight across operations ensuring policy adherence, excellent customer experience, regulatory expectations and appropriate third party management.
OQM conducts Quality Assurance Activities (herein after referred to as 'QA') effectively to provide reasonable assurance that processes and risk-mitigating controls are operating as designed and expected. Furthermore, these activities will enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies.
About the Role
You will work as part of Consumer and Small Business Banking's (CSBB) Operations Business Excellence and Support (OBX), Operations Quality Management (OQM) team. The MIS Reporting Analyst 3 is responsible in creating, generating management and team performance reports, dashboards, ad-hoc reports and work on process improvement projects. Identify manual reports and automate the reports to increase efficiency. Responsibilities
Responsibilities will include Indigo monthly scorecard maintenance (changes, additions, deletions),
Daily to weekly work assignments, which will include pulling data, applying sample, uploading to Indigo, and assigning work.
Required supporting the OQM QA team with reporting (Tier 4, Self-Assurance Activity (SAA), and Tableau)
As needed, develops specific, customized reports, ad hoc analyses, and/or data visualizations
Essential Qualifications
University degree in any discipline
Experience of at least three years in reporting and analysis (experience in Indigo reporting is preferred)
High proficiency in Microsoft Excel; knowledge of Tableau, SQL & VB
Strong analytical skills with eye to details
Fluency in English and Strong communication skills both written and spoken
Flexible with working in US operational hours i.e. India night shifts – 6:30 PM to 3:30 AMDesired Qualifications
Proficient in other Microsoft applications
Critical thinking
Problem Solving
Detail Oriented
Takes ownership for responsibilities.
Can adapt to a changing environment and circumstances
Exhibits a commitment to the company
Special projects as assigned
Refers more complex issues to supervisors or to more senior analyst
Market Skills and Certifications
~~Essential Qualifications
University degree in any discipline
Experience in Indigo reporting is preferred
High proficiency in Microsoft Excel; knowledge of Tableau, SQL & VB
Strong analytical skills with eye to detail
Fluency in English and Strong communication skills both written and spoken
Flexible with working in US operational hours i.e. India night shifts (6:30 PM to 3:30 AM)Desired Qualifications
Proficient in other Microsoft applications
Critical thinking
Problem Solving
Detail Oriented
Takes ownership for responsibilities.
Can adapt to a changing environment and circumstances
Exhibits a commitment to the company
Special projects as assigned
Refers more complex issues to supervisors or to more senior analyst
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. |
