When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Southlake Network Management Center (NMC) is seeking motivated and driven engineers to support management of Verizon’s Official Telecom Next Generation Network (OTNGN), eNSE, VCP and various platforms across the network. We are a 24x7 highly visible Operations environment, which focuses on ensuring that the network remains available, reliable and secure. The NMC offers effective network management tools and standard processes to communicate network events across the business related to short term break/fix outages to longer term issues. Continuous improvement driving our business and troubleshooting working strategies that will minimize network events of our Voice and Data Networks.

• Proactive network monitoring voice/data network architectures relating to system performance impairments, hardware/software faults and responding to network alarms and events.
• Trouble ticket management, Outage/Loss of Diversity (LOD) notification management, processing escalations.
• Generate, drive, and update problem-tracking tickets via multiple systems and continually improve business practices.
• Perform triage, fault isolation, and remediation of network events.
• Work with external and internal Verizon organizations coordinating and troubleshooting network events.
• Providing timely and accurate network technical assistance to leadership and external teams by communicating technical details in a clear and concise status updates during network events.
• Willingness to work rotating shifts including weekends and holidays.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree orfour or more years of work experience.
• Three or more years of relevant work experience.

Even better if you have:

• A degree in Computer Science, Engineering, Business or a related discipline.
• Experience with routers, switches, Firewalls, load balancers and connection correlation from end to end.
• Certifications, (CCNA, CCNP, other vendor equivalents)
• Experience with Cisco, Juniper, and F5 devices.
• Knowledge of IP telecommunication equipment, technologies, processes and systems as well as department of company policies and procedures.
• Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF) and familiarity with concepts associated to cloud computing and virtualization (SDN/NFV).
• Ability to triage and prioritize network outages.
• Knowledge of wireless technology and ability to troubleshoot.
• Partner with network design teams to update design based on flaws, bugs or improving network performance.
• Vendor management experience.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.