About Wells Fargo

Market Job Description

• Build business and provide more end to end ownership and accountability of loan level outcomes as against task related SLAs. Drive key focus metrics around various self assurance key result areas .
• Drive changes as appropriate in the operating model to achieve overall objectives.
• Drive further engagement and alignment to the enterprise.
• Improve on level of interactions – influence key stakeholders in enterprise to drive business decisions and contribute to overall strategy of the function.
• Drive value add via Tech Ops collaboration; Robotics etc in order to bring impact at WFEGS and Enterprise level.
• Focus on adding and delivering on Change Delivery (Process Engineers; Change Management; Program Management; Solution Consulting;

  Requirements

  gathering etc.) and Reporting & Analytics

• Leading Operations for the Home Lending Business Excellence organization. The business has presence across 3 EGS sites (across 2 countries).

  Desired

  candidate should have strong experience of running mortgage fulfillment operations / self-assurance activities
• Build and lead a team of approximately 100+ across the business.
• Build and lead a team to deliver quality and cost effective off-shoring experience to to the US managers
• Manage the LoB's budgets, revenues and expenses. Implement ideas for improving year on year financial performance of the team without diluting the overall stakeholder experience thus reducing Total Cost of Operations.

Market Skills and Certifications

• Engage and manage stakeholder relationships. Identify opportunities to add value to the business – take new ideas; engage and take ownership of part of full business strategic priority. The desired candidate should be well versed on the mortgage industry happenings. The candidate should also be adept at being able to leverage current technology and innovation to present solutions to the business.
• Engage the partners (counterparts in the US) to plan, assign and manage the delivery of work and strategic priorities The incumbent is expected to engage with business and gain credibility to lead / support large transformational initiatives | high impact global projects.
• Operational Excellence: focus on driving continuous improvement
• Risk Management: proactively identify risks and build robust internal controls
• Develop and maintain a flexible and skilled resource base for provision of the service collaborating with colleagues for efficient resource management
• Create opportunities for growth, both horizontal and vertical. The desired candidate should have experience of managing processes across the mortgage fulfillment value chain and also other change the business capabilities such as Process Engineering; Business Solutions; Change Management etc.
• Use Rewards and Recognition to motivate staff and encourage performance. Improve Staff Engagement and manage attrition.
• Focus on creating new ways of developing team and creating talent pipeline to support future delivery and value add need. Continually stay ahead of business needs on Org design and talent.
• Review and drive improvements in policies, practices and procedures on an ongoing basis with the view to creating an environment of constant improvement
• Establishment of service performance measures tied to business outcomes
• Evaluate impact, implement and measure improvements in standards achieved. Build up and maintain a sound knowledge of industry practices and procedures and examine value to the current internal environment
• Ensure no surprises, and active risk management
• Undertake management of cross- departmental projects, collaborating with other group to achieve WF and WFEGS wide objectives in India and in the US
• Align operating processes with respective LoB's in WF. Establish proper operating metrics, and effect continuous improvement
• Create visibility of WFEGS operations with WFEGS Management and Business through reporting / metrics and effective story telling of operational successes and / or value add initiatives.
• Demonstrated ability leading a major function or large geographic segment of a financial services organization. Strong knowledge and experience in the US mortgage business.
• Demonstrated ability to interact with effectively engage a variety of contacts, primarily senior leaders across business; change delivery and technology.
• Solid budget forecasting and risk management skills. Ability to produce year on year improvement in financial performance there reducing Total Cost of Operations (TCO).
• Demonstrated ability to manage through middle and upper level managers
• Demonstrated ability to contribute to company-wide strategy and to use strategy to drive results
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• A seasoned, relationship-driven executive who will have the style and sensitivity to work within a highly complex business environment. Multi-cultural sensitivity a must.
• Exhibits excellent problem solving and analytical skills. Have a good understanding and experience in Six Sigma, Lean, etc. with a track record of continuous improvement through usage of quality tools.
• Excellent soft skills - communication skills and ability to influence at senior levels

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

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