Job Description

DESCRIPTIONProvides customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses,troubleshooting, service, and repair of complex equipment and systems.Checks out and approves operational quality of system equipment.Instructs customers in the operation and maintenance of the system.Serves as company liaison with customer on administrative and technical matters for assigned projects.JOB COMPLEXITYWorks on issues of moderate scope where analysis of situations or data requires a review of relevant factors. Exercises judgment within defined procedures and practices to determine appropriate action.SUPERVISIONNormally receives general instructions on routine work, detailed instructions on new projects or assignments. EXPERIENCETypically requires a minimum of 2 years of related experience.KNOWLEDGE/SKILLDeveloping professional expertise. Applies company policies and procedures to resolve variety of issues.SCOPEReceives assignments in the form of objectives with goals and the process by which to meet goals.INTERACTIONFrequently interacts with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. Builds productive internal/external working relationships.EDUCATIONBachelors Degree