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SOFTWARE CUSTOMER SUCCESS MANAGER
Rockwell Automation
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SOFTWARE CUSTOMER SUCCESS MANAGER
Rockwell Automation
Job Description Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience Experience with understanding customer buying behaviors & processes. Have knowledge on how services are organized and delivered - Collaborate with them on behalf of customers. Ability to motivate and work with others to make customers successful. Commercial acumen. Ability to collaborate and build trust with sales. Capable of developing, communicating, and executing a services ARR strategy at a corporate level. Excellent presentation and communication skills (written and verbal) to various levels of customer's organization. Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives. Self-starter with strong collaboration skills Capability of Managing Multiple Priorities. Ability to work with cross functional teams Fluent English & Spanish, Portuguese desirable Education and Experience Bachelor's degree in Business Administration, engineering or related fields. At least 8 years of work experience and experience in working with customers in a commercial and/or technical capacity for Software, Industry 4.0, IoT or OT
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Internal Number: 92849BR
About Rockwell Automation
When you choose Rockwell Automation, you join countless talented employees who have helped us establish our leadership position in the automation industry over the past century.
You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people. And a corporation backed by the financial strength that drives growth – and career opportunities.
As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.
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