Job Description

SUMMARY/SCOPE OF POSITION:

Work within the Customer Success group to help the team maximize contract renewals and expand renewable contracts. Meeting customer value with existing contracts is important for this group. Works closely with the Customer Success team, to ensure effective execution of contracts in the assigned geography.

PRIMARY RESPONSIBILITIES

Assist the Customer Success group in creating & keeping up to date, the relative tools and dashboards for exceeding customer value with existing service contracts.

ESSENTIAL FUNCTIONS:

Functional

• Responsible for the development of contract usage documents using standard tools/templates and procedures
• Works with Customer Success team, to create tools and data that will show costumer contract value.
• Working closely with Services & Solutions Business on other tasks to support this business.
• Review and coordinate calendar identifying contract expiry dates, cadence review dates and location.

Leadership

• Responsible for creating processes on those activities and programs that are created for future interns to follow.
• Identifies and shares ideas around process improvement opportunities to increase quality, speed and productivity around service contracts. Continuously develop tools and templates to help contract value generation.

Interpersonal

• Uses creative and innovative approaches to deliver value to both customers, distributors, and the company. Understands the Rockwell Automation product landscape, as well as emerging technologies, and educate resources on new and innovative business solutions for our customers.

Business

• Use business acumen to foster cross-functional relations within the variety of business units at Rockwell Automation

MINIMUM QUALIFICATIONS

• Currently enrolled in an accredited college or university
• Minimum cumulative GPA of a 2.75
• Must be permanently eligible to work in the the US without sponsorship, now or in the future.

DESIRED QUALIFICATIONS

• Preferred majors: Business Administration, Mechanical or Electrical Engineering or technology related
• Prior experience with industrial automation
• Strong working knowledge of Microsoft Office tools
• Extremely important for this role would be a Strong working knowledge and experience of MS Excel, especially some of the advanced capabilities

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.