Job Description

The Field Support Engineer Senior serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. The Engineer works on a variety of commercial and technical issues both independently and with a team.

• Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
• Evaluate and approve operational quality of system equipment
• Serve as company liaison to the customer for multiple topics
• Participate in the establishment, measurement, and achievement of customer satisfaction metrics
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting
• Demonstrate personal leadership for project engineering teams, contract employees, and project support personnel
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.)
• Communicate with Rockwell Automation and customer management regarding project details
• Support an environment conducive to successful team interaction and customer satisfaction
• Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position
• Quickly reacts and responds to urgent customer needs, ensuring a timely and quality response.
• Plans/prepares resources to be able to meet customer demands.
• Identifies areas of inefficiency and develops improvement plans
• Demonstrated ability to be consistently fully utilized
• Takes ownership in overall development including technical, commercial and personal by having a documented 70-20-10 plan.
• Provides services to Rockwell customers through embedded services, call out, and through phone/chat support to consistently meet utilization goal.
• Travel as required to cover assigned region/sub-region.
• Accessible during off hours, weekends and holidays.#LI-MW2

Basic Qualifications:

• Bachelor's Degree.
• Ability to speak fluent English and French is required

Preferred Qualifications:

• Bachelor's Degree in Electrical Engineering, Industrial Engineering, Computer Science or Information Technology or related technology driven degree.
• Minimum 5 years of engineering and field experience
• Travel as required to cover assigned Region/Sub-region and is accessible during off hours, weekends and holidays
• Experience partnering with sales teams and customers
• Experience indirectly managing a team of engineers and technologists
• Financial acumen, ability to execute projects while meeting budgets
• Experience delivering technical presentations to internal and external customers

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.