Job Description

POSITION SUMMARY:

Rockwell Automation is Expanding Human Possibility by combining the imaginations of people with the intelligence of machines. Our brand promise supports the company's focus on bringing The Connected Enterprise to life by linking people, machines, and data across an entire business to become more effective and productive.

As a Customer Experience Advisor , you are passionate about customer service and interacting with customers to answer questions, resolve issues and deliver a great customer experience every time! Working in a dynamic environment, where no 2 days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.

WHAT WILL YOU BE DOING?

• Interacting with customers to deliver pre-sales and post-sales support by providing 1st call resolution for the majority of customer queries, owning the resolution of complex cases and resolving customer queries and complaints with the aim to deliver increased customer loyalty
• Responding to and processing customer requests in a timely manner to ensure these requests are resolved and followed up as appropriate, escalating when required
• Being the voice of the customer to internal stakeholders
• Achieving personal and business goals in alignment with our Customer Service KPI's
• Working with regional and global counterparts to solve customer issues

WHO ARE WE LOOKING FOR?

• You have a strong passion for delivering great customer service
• Enthusiastic about working in a dynamic, fast paced, challenging, and diverse environment
• Excellent communicator at all levels (in person, written, telephone) as well as superb listening skills
• Great attention to detail while multi-tasking
• Take ownership and drive issues to resolution
• Desire to deliver a solution for the customer versus just provide an answer
• Seeking ways to improve processes and the customer experience
• Degree in Business Management or equivalent experience
• 2+ years' experience in a dynamic customer service environment, familiarity with SAP preferred
• Fluent in English (written and verbal)