The Microsoft 365 (M365) Collaboration Engineer is responsible for identifying and architecting the M365 platform including Exchange and SharePoint (on-premises and cloud-based) for the enterprise. This includes oversight of the usability as well as the installation, configuration, and implementation/migration to the new technology. This position also serves as the escalation point for complex or confidential support situations.

- Internal/External Collaboration
- Works cross-functionally with internal/external IT partners to implement and manage collaboration systems to meet enterprise objectives.
- Leads the development of long-term strategic goals for collaboration systems, software, and physical endpoints.
- Functions as a Technical Lead on projects by developing an understanding of existing systems and processes as well as identifying/determining future needs.
- Works with Vendor partners to identify and resolve complex product issues.
- Review and implement upgrades to critical infrastructure, servers, and applications involved in an M365 Hybrid environment.
- Architect and implement collaboration technologies and advanced functions of technology
- Architect and implement migrations for mergers and acquisitions.
- Customer Support
- Subject Matter Expert of M365 platform and supporting technologies.
- Diagnoses, troubleshoots, and resolves advanced/complex software and hardware issues across the enterprise.
- Assist the support teams as a Tier 3 escalation point and provides guidance and training on current and future IT needs.
- Develops metrics/reporting on system performance/usage.
- Process Management
- Responsible for new product and service evaluation, design, implementation, testing, debugging, and documentation.
- Assists with architecture, design, implementation, and maintenance of collaboration technology systems.
- Follows established ITIL processes/procedures and drives improvements with process, quality assurance, and standard operating procedures.
- Continually drives improvements including process waste reduction and automation.
- Create scripts and other automated processes to maximize operational efficiencies.?
- Involved in budgeting, scheduling, ordering, and supporting collaboration technology for on-premises and cloud-based environments. Provides estimates to project management and gathers quotes/creates PO’s up to estimated amounts in support of these efforts. Land O’Lakes business units utilization of collaboration technology continue to increase and this role is critical in the continued support and success of these initiatives.

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

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