GWS Local is a tailored, fixed price facility management solution at a local level with access to the Global CBRE GWS platform.

We manage soft services through trusted best in class partners, and self-delivery of hard services. Utilizing an Agile delivery model with structure, governance, and accountability through employee empowerment. Partnership with Local also provides access to our "Best in Class" additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.

JOB SUMMARY

The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.

Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.

Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.

Maintains files on work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted by vendors.

Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.

Assists with the inspections on the facility campus.

Uses pc and/or PDA for work order system, email, ESS and training.

Assist with process and procedure training.

Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position.