When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

This Principal Cloud Collaboration Engineer role provides critical services to both internal and external customers. You’ll oversee lifecycle aspects of multiple service environments, acting as the owner for those systems. You’ll also understand and manage the interrelationships between the various products and the infrastructure systems. We take pride in our well-organized, well-documented, stable, and compliant infrastructure environments, and you’ll get to play a key role.

• Providing third level, advanced support for customer's Global voice network environment.
• Supporting network incident identification, documentation, escalation and resolution.
• Providing KT and technical support direction to technicians in a Network Operation’s environment to ensure smooth hand-off is consistently provided.
• The scope of support covers Call Managers, Unity, Unity Connection, IM&P, Expressway clusters, Emergency Responder. Troubleshoot and configure CUBE, SIP and MGCP protocols, VOIP dial-peers, route patterns, inter-cluster trunks, SRST and QoS traffic shaping.
• Working with Sever infrastructure Computing Infrastructure and monitoring, SAN, EMC Storage, Cisco UCS, Cisco Hyperflex, FCoE, VMware virtualization technologies such as vCenter, Esxi, and Nexus 1000v
• Performing change requests in accordance with change management process.
• Managing technical escalations with Cisco or other 3rd party vendor’s issues to full resolution and document, share and communicate to Tier 3 team members.
• Providing on-call support functions and ensure technical issues are documented when handed over to other Tier 3 support team members.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Cisco Certified Internetwork Expert (CCIE) Collaboration.
• Experience in supporting and managing Cisco Unified Communication and Collaboration global environments, including troubleshooting and configuring Cisco IPT (IP Telephony) solutions.

Even better if you have:

• An advanced degree in a related field.
• Cisco Certified Internetwork Expert (CCIE) Route/Switch.
• Ability to multitask, prioritize and resolve urgent issues.
• Ability to effectively interface with customer employees, Program Office employees, other Verizon employees and Senior Management.
• Ability to provide critical information in a clear, concise and quick manner.
• Excellent customer service and support skills.
• Strong written / verbal communication skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.