When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Under close to moderate supervision, this position performs routine to moderately complex tasks, analytical assignments including detailed research and evaluation, interprets and translates rate and product contract terms to various systems, designs and prepares reports, and resolves and performs root cause analysis on rate accuracy issues. The functions performed will be to support Verizon customer contract rate, discount, promotion and ordering implementation process.

• Pinpoint root cause of issues and recommend ongoing improvements/solutions that improve accuracy and efficiency.
• Quickly identify and communicate system issues impacting production environments.
• Collaborate with management, sales and service, PCM, Legal, and Presale on contract rate supportability and accuracy questions and issues.
• Assist in the support of strategic projects by participating in meetings that lead to improved results.
• Partner with team members and management to identify and implement business improvements to achieve ongoing operational efficiencies.
• Assist with the development and maintenance of process documentation.
• Produce routine operational and management reports for area of assignment.
• Support changes to tools, queries, and reports as processes supported are modified or new responsibilities acquired. Support both highly manual as well as more automated job tasks.
• Lead and prioritize workload for differing deadlines within the contract and order implementation life cycle.

What we’re looking for...

You’ll need to have:

• A Bachelor’s degree in Accounting, Finance, Economics or one or more years of work experience.
• Experience in Microsoft Office (Excel, Word, Access, Outlook).

Even better if you have one or more of the following:

• A degree.
• Strong written and oral communication skills.
• Strong social skills and attention to detail.
• Ability to work in a fast-paced, multi-system environment keeping a balance between accuracy and leading high volumes.
• Ability to work independently, prioritize own work load, meet deadlines, and balance multiple demands and opposing priorities efficiently.
• Ability to be flexible, creative, and inventive.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.