Job Description

The Territory Services Manager (TSM) is a leadership position within the Customer Support & Maintenance (CSM) organization. The TSM is responsible for the profitable delivery and operational excellence of the CSM business, mainly the Field Labor Business, in assigned territory. The TSM is also a key member of the local Territory Sales Office leadership team.

It has a combined responsibility for small project field delivery, emergency call out, embedded engineers, and maintenance agreements. The position leads the development and execution of business strategy and initiatives through a team of field technical support, project resources, field engineers, professionals, alliances resources, administrative personnel, and other resources as required.

Basic Qualifications:

• A Bachelor's degree in Engineering or equivalent years of experience
• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Preferred Qualifications:

• A minimum of 5 years' experience managing engineers, revenue growth and profitability
• Ability to travel up to 25-50% of the time
• Contributes Professional & Technical Expertise
• Collaborates & Teams Effectively
• Attains Results
• Drives Productivity
• Demonstrates Business & Financial Acumen
• Creates Focus & Motivates Others
• Develops People & Teams
• Enables culture of inclusion within organization and amongst peers
• Agility in adapting to change
• Responsible for managing the Field Labor financials.
• Responsible for developing and implementing business plans for Field labor.
• Provides commercial support in securing any Field Labor business.
• Responsible for deployment of Field Serve Engineers for projects.
• Serve as a liaison between other businesses that would utilize Field Labor for Start-up & Commissioning
• Primary escalation point for issues related to field labor.
• Coaches and provides guidance to Field Service Engineers, Proposal Leads, and Project Admins.
• Provides forecasting information for Field Labor business.
• Develops and justifies all resource planning for Field Labor.
• Provides input for generating and pricing proposals.
• Knowledgeable on Rockwell business systems.
• Manages the utilization of Field Service Engineer's in the territory.
• Occasional escalation point for issues related to Training and Technical Support (Tech Connect).

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.