JOB FAMILY DESCRIPTION: Responsible for answering patient calls, researching and resolving issues, and updating accounts as necessary to receive maximum profitability for patients. May be responsible for facilitating patient treatments. CAREER LEVEL DESCRIPTION: Multi-skilled in many activities and products, and may be a technical expert within a particular area. Offers mentoring and guidance to others. KNOWLEDGE: Typically, multi-skilled over several activities and products. Shares expertise with colleagues and others. PROBLEM COMPLEXITY: Develops resolutions to complex problems that require the frequent use of creativity. Job requires judgement within broadly defined policies and practices. Anticipates change and directs or redirects efforts. MINIMUM EDUCATION & TYPICAL EXPERIENCE OR EQUIV. COMBINATION: Work is accomplished with little or no supervision. Is given significant latitude in determining resolutions to work problems. Anticipates change and directs or redirects efforts.

Purpose and Scope:

We are looking for a highly skilled Field Nurse Case Manager (FNCM) to join our team to support patients and treating healthcare professionals via our Patient Support Program (PSP). This is a unique and rewarding nursing role in the Immunology space and we are seeking individuals that are passionate about making a meaningful difference in patients' lives. In this role, the individual is to act as a single point of contact for physicians, clinic nurses, and patients, this role includes customized administrative and clinical support for physicians, frequently within their offices, as the FNCM takes full ownership of patient onboarding and supports the ongoing needs of patients and HCPs throughout the entire treatment journey. Some duties include but are not limited to patient education on disease-state and medication (including side effect management), injection training, adherence support and adverse event reporting.

The focus of this position is to ensure rapid access to medication through a truly exceptional experience for prescribers, clinic staff, and patients. This is a field-based position with travel required. Also, establishing and cultivating strong relationships with the healthcare provider community is a critical part of this role.

This is a truly a rare and exciting opportunity to be part of helping to build and shape a new Patient Support Program with lots of opportunity to learn and grow!

Job Summary:

• The Field Nurse Case Manager (FNCM) will be the primary program contact for prescribers, often within their offices, to support patient enrolment into the program.
• The FNCM is primarily accountable for building strong relationships with all key stakeholders (patients, HCPs, etc.)
• The FNCM may be required to conduct in-office patient chart reviews to obtain data required for reimbursement navigation support.
• The FNCM will gather all pertinent and appropriate information and complete necessary documents in a concise, organized and professional manner.
• A thorough understanding of pre-biologic work-up required prior to start of any biologic medication (e.g., TB testing, imaging, bloodwork)
• Injection training may be required in home, virtually, in-clinic depending on patient preference
• Ability to assess patient's readiness to receive a biologic medication (e.g., health checklist, vital signs)
• Must be capable of effective communication strategies to deliver appropriate information about the disease state and the prescribed medication; assess knowledge levels to fill any gaps in the patient's knowledge
• The FNCM will ensure that they are following patients on behalf of the physician offices to support adherence to treatment regimens
• Ability to liaise and collaborate with internal partners beyond the program team, including pharmacy and clinic teams to support all elements of the patient journey.
• FNCM is responsible for escalation management in cases where assistance beyond program scope is required.
• Drive a high level of customer satisfaction and facilitate program activities by uncovering and addressing the unmet needs of patients and HCPs
• As a central participant in the patients' circle of care, the FNCM has a role in providing pertinent and relevant updates to physicians and clinic staff
• The FNCM will participate in continuing medical education events that are relevant to their professional development

Education:

• RN or RPN designation; registration with the appropriate provincial body

Experience and Required Skills:

* 3 or more years of related experience required

• Experience in bio-pharmaceuticals, sales and/or and customer relationship building considered a strong asset

* Experience in immunology, rheumatology and gastroenterology is an asset

• Experience with biologic medications, including pre-work up requirements is an asset
• Thorough knowledge of adult learning principles and training to support injection training, patient disease and medication education, and appropriate adherence support.
• Comprehensive knowledge of assigned product lines; training will be provided

* Substantial knowledge of personal computers and accepted business software (i.e. MS Office: Word, Excel).

* Possesses a high level of motivation to go above and beyond stated requirements to ensure an exceptional experience

* Understands the importance of and demonstrates a commitment to personal and professional growth

* Understands and applies techniques to manage and prioritize multiple priorities.

• Understanding of company's vision, organizational structure, culture, philosophy, operating principles, values & code of ethics; training will be provided

Physical Skills, Effort and Working Conditions:

* Stress can be a factor of the position because of the variety of duties and prospects of peak periods in certain situations due to the reality of medical management.

* Work is often performed in emotional situations

* Physical risks are minimal; COVID-19 protocols require strict adherence

* May require operation a vehicle to support clinic and home visits

• Remote working capabilities, including an appropriate office space allowing privacy for confidential conversations

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

If you are interested in applying for this position, please submit your resume and cover letter to no later than (TBD).

We thank you for your interest in this role!

Career Level - IC - Business Support - B4

Worker Type

McKesson is an Equal Opportunity employer.

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