JOB SUMMARY

Leads a group of technicians and ensures effective scheduling, dispatching and execution of all hard services maintenance. The role is responsible for effective and efficient service delivery, maximized technician productivity and minimized customer business interruptions.

This role starts as a Monday- Friday shift but will eventually move to Tuesday- Saturday, 1st shift.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides supervision and leadership of a field service team that ensures the efficient and safe maintenance of client location(s). Develops a detailed daily workforce schedule by technician crew ensuring all skills, requirements and resource availability is met. Schedule includes all planned maintenance work orders, reactive work orders and corrective work orders. Hire, train and develop maintenance staff.

Manages all technical training requirements including competency assessments, critical services training and scenario training exercises.

Communicates with client and facility occupants to ensure customer satisfaction and enhance opportunities to expand contract scope.

Manages/hosts the on-site activity of sub-contractors performing hard services.

Available on-call 24/7 to provide telephone assistance or emergency response to the facility.

Ensures compliance to all city, state, and federal license and certification requirements. Maintain and submit all records and documents to proper authorities for audit purposes

Reviews all work and assures performance in accordance with established safety procedures

Participates in scheduling meetings with operational partners/customer to finalize priority of work orders, optimum downtime windows, and necessary lead times.

Work with Productivity Coordinators and customer (if required) to determine resource availability and level the work force schedule.

Maintains accurate metrics on the performance of maintenance tasks and provide timely reports to the Site Manager.

Complies with all company policies and procedures and adheres to company standards.

Performs other duties as required.


SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.