CBRE is the global leader in commercial real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

CBRE has been ranked the industry's top brand by the Lipsey Company for 15 consecutive years and has been named one of Fortune's "Most Admired Companies" in the sector four years in a row. Through our values of respect, integrity, service and excellence, we maintain a relentless focus on creating winning outcomes for our clients, employees and shareholders.

The commercial real estate market is undergoing a significant and exciting change - driven by data and technology. Digital and Technology powered products play a vital role in CBRE's mission to create unmatched value for our clients.

A commitment to providing you with career growth opportunities within your CBRE career

An open source culture/atmosphere that encourages learning and contributing back to the community.

Energetic and collaborative teams and consulting partners

We support staying on top of the latest best practices and tools

Competitive compensation packages.

Corporate welfare benefits, which includes medical, dental, vision, disability, health care and dependent care reimbursement accounts, life and AD&D insurance, 401(k) Plan

Paid time off, parental leave, and holidays are available as established by Company policy, Paid holidays/vacation

Currently a remote role, individual must be able to go onsite to the local Mountain View office as needed or once the remote status changes to fully onsite, this excludes Colorado.

You thrive in providing accessible solutions to clients while delivering world class customer service in a fast-paced call center environment (approximately 100 calls daily at 10 to 15 minutes per call).

You thrive in environments where you get to showcase your impeccable listening skills when assisting clients who you are able to bring back from an escalated tangent into discovering the issue(s) and providing resources the caller can use to successfully fix their issue(s).

You feel most successful when effectively handling multiple tasks simultaneously to ensure world class services are being delivered within each client interaction.

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

Provides call center customer service to Client external customers. Inquiries range from requests related to Client products to guiding customers to the appropriate online resources. No technical support is required.

Following training, be able to clearly articulate knowledge of Client's products or services in order to guide the caller to the right resource/s to assist.

Will be required to follow a standard script when answering calls.

Must be able to take calls for 8 hours a day, with scheduled lunch and breaks, while maintaining a professional attitude.

Have the ability to effectively de-escalate potential aggressive callers and be able to react effectively and calmly in emergencies.

Updates CRM (Typeform) system to track incoming call types and requests.

May assist with the training of new hires for Call Center procedures in the future.

Must be able to multitask while on the phone, and manage time effectively.

Other duties may be assigned.

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