Our passion for patient-focused healthcare technology begins with our focus on you. Partner with McKesson Plasma and Biologics and you'll partner with a company that is making a real difference in Plasma and Specialty distributions. We're empowering healthcare by reducing inefficiencies and waste, and positively impacting patient care. We believe the best way to deliver patient-focused care is to care about you. That's why we're passionate about supporting your desire to drive the pharmaceutical solutions of the future. To grow and succeed as we do.

Position Description

Responsible for providing pre-sales and post-sales service to customers. Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries. Reviews claims, processes customer inquiries, as well as expedites service and resolution.

Key Responsibilities:

• Ensures business measures are in place that will reflect customer's viewpoints and deliver the highest level of quality and responsiveness.
• Develops business cases to support new investments, sets aggressive goals and develops plans to achieve goals and takes full ownership of those goals.
• First contact with GPO partner (including but not limited to MFC, DC's, and Customer Experience) on issues or problems. Must leave the customer satisfied that the problem/issue is being addressed.
• Contributes to development of new GPO agreement implementation plans.
• Responsible for establishing measurements and enforcing processes for quality assurance.
• Ability to solve and resolve issues related to customer service, process improvement and departmental goals and strategies.
• Builds and enhances customer/supplier relations to enhance process improvement. Meet or exceed defined customer service levels that directly influence the department's achievement of targeted customer satisfaction goals.
• Demonstrates subject matter expert (SME) knowledge on assigned GPO/Corporate Customer agreements/Government Process, including knowledge of accounts, contracts, financial status, account profile and trends.
• Audit, monitor, and report customer's actual results against customer's forecast, budget, and contractual commitments (e.g. pricing, sales volume, payment terms, generic purchases, rebates and administration fees).
• Extract master data and transactional data from SAP, BW, and master file. Analyze and identify anomalies and trends.
• Provide operational support regarding Contract pricing, Customer COG, Credit and Rebill processing and Customer Account Coding.

Minimum Requirements

5+ years' customer service, sales or operational support experience and demonstrated leadership skills. Depending on area of assignment may be required to have relevant healthcare experience

Current Need:

To provide superior customer relations with national account acute customers. Maintain day to day customer contact with customer corporate appointed contact. Overall customer service in responding and meeting customer issues, resolving complaints, maintaining system files, relationship building. Has thorough working knowledge of internal systems, analysis, research and contract compliance. Ability to extract and manipulate data from multiple system platforms, strong analytical background including proven examples of process improvements

Critical Skills

• Strong analytical skills
• Proficient in MS Office - Access, Excel (pivot tables, v-lookups, formatting)
• Strong customer service experience
• Exceptional business written and verbal communication skills
• Ability to handle and prioritize multiple initiatives simultaneously

Additional Skills:

• Bachelors degree preferred
• 3-5 years of account management experience
• SAP (MM, FI & SD modules, BW reporting)
• Word & PowerPoint skills a plus
• Process improvement capabilities
• Healthcare experience preferred
• Strong attention to detail
• Thorough knowledge of company functions and the effects of data changes to specific departments

Education:

• 4-year degree in related field or equivalent experience.

Travel: 10%

Supervisory Responsibility: No

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!