Paula’s Choice is Your Right Choice!

Paula’s Choice Skincare is a multinational brand that is 25 years strong!  Our vision is to empower and enable people around the world with highly effective products and in-depth knowledge to achieve their own definition of beautiful.  We question ingredients, follow the facts and stand up for the customer, because we’re in this journey together.

How you’ll have an impact at Paula’s Choice:

The IT Director for AMER is a critical role in our global expansion.  The role will work with our headquarters team to develop and maintain the standards and patterns of our PC Platform, most notably our Enterprise Service Bus (ESB), NetSuite OneWorld, and Salesforce Commerce Cloud (SFCC) code base with local integrations.  As well, the IT Director will manage US IT resources and external vendors to provide technical, project, systems, and inventory support to the Paula’s Choice’s users and infrastructure. 

This new role will be critical in establishing world class policies and procedures to keep us consistent, safe and thorough.  It is expansive in covering front end ecommerce, backend systems and services, project management, cybersecurity, infrastructure and end user support.

The successful candidate will be a servant leader in our culture of “yes”.   They will be detail oriented, yet people over process focused.  They will lead from the front as we continue to grow our global footprint.

As an IT Director, AMER, a typical day might include a mix of the following:

• Partner with the CIO to define global IT infrastructure strategy, architecture, and processes.
• Work closely with CIO and AMER stakeholders to prioritize quarterly initiatives.
• Own all AMER IT functions, including the following: Office 365, Azure, SSO, SaaS applications, etc., supporting our 24x7 ecommerce enterprise.
• Develop, monitor and maintain systems, standards, and infrastructure to support Paula’s Choice offices and staff throughout the AMER region.
• Manage project deliverables and responsibilities, vendor management, contract negotiation, budgets, and be the subject matter expert on company IT services and applications in the AMER region.
• Working with the PC Security Architect, ensure IT systems meet all requirements for data security. (GDPR, CCPA, PII, PCI, etc.)
• Drive day-to-day executions by leading internal development as well as external agencies, to ship high quality releases on time in an Agile, continuous improvement methodology
• Manage and protect the SFCC master front end code base as well as back end services and ESB code base for global adoption and local performance.
• Oversee "health of site" KPI's such as latency/load times and outages, for desktop, mobile, and tablet.
• Troubleshoot website functionalities and find solutions while working with tight deadlines
• Work as the point of escalation, supporting in country teams to address revenue and customer experience blockers.
• Defining product specifications and functioning scopes for infrastructure support in AMER (encompassing hardware and software) to ensure that solutions meet the needs of customers and stakeholders.
• Lead the PC AMER IT team of approximately 20+ employees, aligning a diverse remote staff with company goals and objectives. Today's organization includes the following departments: Back End Systems Development, Front End Systems Development, Data Warehouse, Program Management, Infrastructure, and Service Desk teams.
• Other responsibilities as assigned by your manager

The details: 

Location:  We are based in Seattle, but open to this role being remote

Hours: Typically, regular business hours, but some flexibility and extended hours required 

Physical requirements: Ability to both sit for long periods of time & handle long periods of screen time

Travel requirements: Up to 20%, domestic travel