We are looking to hire a MAKO Product Specialist to provide clinical product support to all end users of our pioneering MAKO Robotic Surgery Products. In this role you will be responsible for providing on-site guidance and assistance during surgical procedures, and for providing training, ongoing in-services, and customer education to assigned account(s). You will also look to provide feedback on product design to improve performance and customer satisfaction. This role would ideally suit someone with Theatre experience from a Physio / Sports Medicine or Radiography background, who has exemplary customer service as a key part of their DNA.
Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to insure ideal placement and precision.
Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assists surgeon in preoperative implant planning, implant sizing and positioning.
Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements Maintains and controls local MAKO consigned equipment, instrument, implant and disposables inventories, processes sales orders and provides forecast input to District Sales Manager.
Support company road-show demonstrations and 'Showsite' visits to provide potential customers with opportunity to see product in use and appreciation of clinical value.
Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.
Provide prompt and accurate complaint reports per the requirements of MAKO's quality system.
Solve product problems for customers in an expeditious manner.
Provide case coverage at unassigned accounts.
Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
Collaborate with Sales Representatives and Marketing to increase public awareness.
Obtain purchase orders for products consumed during surgical procedures and maintains and tracks consigned inventories of company's products.
Partner with other cross functional teams in selling the clinical benefits of the company's products, drive continuous account growth and case volume
Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
Prefer 2+ years' experience in an Account Management, Sales or Product Support Role (medical, pharmaceutical or healthcare industry)
Demonstrated knowledge of customer service principles and processes
Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
Strong problem solving and interpersonal communication skills
Ability to analyse and comprehend written specifications and to assist customers with product selections that will comply with those specifications
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK