The Senior Program Specialist of Working Professional MBA Student Enrollment and Engagement manages the daily operations and provides support for all Cox students accepted into the Working Professional MBA programs from orientation through graduation ensuring excellent student service to maintain student satisfaction and retention. Working Professional MBA programs on-board students three times per year, August, January, and May.
Provide advising/guidance/counseling in selecting and enrolling in courses, managing students' academic progress, as well as graduation eligibility. This includes sending timely notices on enrollment, degree requirements, tuition deadlines and graduation processes and protocol.
Maintain accurate student records relating to enrollment, degree progress and graduation certification, academic probation, and academic concentrations and minors.
Manage student communications, including but not limited to:
Set up/maintain student email list-servs.
Create, update and maintain MBA program communication.
Coordinate with student clubs and Cox organizations to plan and host student events, ensure they follow University processes and procedures.
Coordinate orientation sessions for each entry point - three per year (August, January, May).
Provide support for special functions such as December and May Commencement Ceremonies and Beta Gamma Sigma awards luncheon.
Provide additional support to broader Cox Graduate Student Enrollment and Engagement Team through special projects as assigned.
Requires some evening/weekend work for student related events and programming.
Minimal travel required, occasionally to conferences.
Education and Experience:
A Bachelor's degree is required, MBA or Masters in Higher Education Administration is preferred.
A minimum of five years of professional work experience is required, preferably in an academic environment.
Experience providing student services or academic advising in a four year traditional higher education institution is desirable.
Knowledge, Skills and Abilities:
Candidate must demonstrate strong verbal and interpersonal skills with the ability to develop and maintain effective relationships with a wide range of constituencies (students, faculty, staff and administrators) in a diverse community. Must also demonstrate the ability to communicate effectively in writing with a strong attention to detail. A strong customer service orientation is essential.
Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. The ability to provide accurate information is essential.
Candidate must be a self-starter with the ability to run projects independently, as well as work collaboratively in a team. The ability to be flexible and adapt quickly to changing priorities is essential.
A working knowledge of Microsoft Office suite (Word, Excel, PowerPoint and Outlook) is required. Experience with a student record system (e.g. PeopleSoft) is strongly preferred.
Deadline to Apply:
September 30, 2021
Physical and Environmental Demands:
Reach above shoulders
Sit for long periods of time
Carry/lift 25 lbs
SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, firstname.lastname@example.org.