Up to 27 potential launches are expected in the next 5 years at Novartis. If serving patients is your passion - this may be the place for you! The US market access environment is changing and will have a direct implication on the way products are brought to market to ensure patients have access to these products.
Responsible for supporting the execution and management of PSS program design and service offerings with our onboarding / hub partner & other associated vendors as applicable. Specifically, the candidate will oversee, coordinate, and support program interactions including: day-to-day program operations, performance management and improvement, third party vendor management, contact centers, and acquisition and distribution channels, . Lastly, this role is an integral part of the overall PSS brand team with the key responsibility to support the program leadership in executing and managing the overall PSS program design and strategic vision.
Your responsibilities will include, but are not limited to: Provides ongoing support to PSS Leadership on assigned brand(s): * Works as an integral part of the PSS team - acts as a key point person for resolution of PSS operational issues. * Manages and liaises between third party vendors and PSS on day-to-day operational needs. * Provides oversight of third party suppliers and ensures 100% compliance to all task orders and regulatory, privacy and legal policies with these vendors. * Leads / participates in daily / weekly calls as necessary to be operationally up to speed on all projects and issues with third party vendors. * Manages vendor SOP development and maintenance process, work instructions (if appropriate), program documents, and business rules etc. * Continuously evaluates and provides suggested improvement to process/patient flow and retention throughout the program process. * Acts as a consistent liaison, point-of-contact, and facilitator to enable appropriate discussions and projects between PSS Operations, Brands, Vendors, Managed Markets, Finance, Strategic Sourcing, Field, Information Technology, Analytics, and other business partners and departments related to PSS operational activities. * Supports / manages successful implementation of any new programs or services launched / administered for PSS and / or at third party vendors including planning, designing, managing, building, and launching along with ensuring adequate staffing for operational support. * Gains and maintains an in-depth understanding of assigned PSS programs or services and is knowledgeable about executing and implementing new initiatives related to them. * Understands key operational and program reports to measure business efficiency and manage overall program performance (key performance indicators and service level agreements). * Assists Program Manager in the development / maintenance of volume forecasts for capacity modeling (vendor workload) and budget containment. * Coordinates with Program Leadership and vendor on the development/enhancement of operational reports to measure business efficiency that manage overall program performance. * Coordinates with all applicable stakeholders, implement improvements, and shares best practices within PSS and across business units. * Coordinates and ensures implementation of program scripts / talking points, forms, letters, service request forms, etc. Assists in the writing of these when applicable. Must be Material Approval Process (MAP) Project Owner Trained. Ensures scripts, forms, letters, etc. are approved by eMAP.