This is a field based (hospital) role in Austin, TX. The Clinical Specialist will provide clinical product support forStryker Spine's Enabling Technologies productsto all end users and provide on-site guidance and assistance during surgical procedures. The Clinical Specialist will
Provide surgeons and operating room staff with Clinical/Technical support in the operation of the company's navigation technologies, associated equipment and instruments to ensure procedural efficiency.
Provide training, ongoing in-services, and customer education to assigned account(s).
Work within accounts to maximize the use of theEnabling Technologies and Spineproduct line, by ensuring customer confidence in our technology through consistent procedural performance.
Develop, implement and enhance all resources necessary to properly service our customers andtechnology.
Collaborate with cross-divisional sales partners to assist with inventory management
Use proprietary software to prepare pre-operative scans for use in conjunction with the company's navigation system, assists surgeon in preoperative planning and intra-operative guidance.
Provide prompt and accurate complaint reports per the requirements of Stryker Enabling Technologies quality system.
Solve product problems for customers in an expeditious manner.
Provide communication around product performance.
Obtain purchase orders for products consumed during surgical procedures and maintains and tracks case coverage purchase orders for services provided.
Partner with other cross functional teams in selling the clinical benefits of the company's products, drive continuous account growth and case volume.
Identifies and executes opportunities to participate in cross-divisional labs for product education
Possible off-hours, weekends, and holidays to support business needs
What You Will Need
Excellent problem solving, interpersonal and organizational skills
Ability to travel 30% annually both on short notice and scheduled
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects
Must be able to review printed materials
Must be able to communicate effectively with large groups of people
Must be able to use common office equipment and software application (e.g. PC, word, excel, scanning, etc.)
Must be able to routinely make decisions which may affect immediate customer service-related operations and have a divisional effect
Must be able to quickly resolve complex challenges that occur in a dynamic environment
What We Offer
A winning team driven to achieve our mission and deliver remarkable results
Coworkers committed to achieving more and winning the right way
Quality products that improve the lives of customers and patients
Ability to discover your strengths, follow your passion and own your own career
Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.
Together with our customers, we are driven to make healthcare better.
At Stryker, quality is first in everything we do. We are driven to make healthcare better for our customers by
providing innovative products and services that meet regulatory requirements through our effective quality system.
The Company was founded in 1941 by Dr. Homer Stryker and incorporated in 1946 as the Orthopedic Frame Company. In 1964, the Company’s name was changed to Stryker Corporation.
• $13.6 billion in annual sales in 2018; annual revenue has grown for 39 straight years
• 17.1% CAGR (compound annual growth rate) in sales over 39 years
• ~36,000 employees globally in 2018
• 43 manufacturing and research & development locat...ions worldwide
• Included in the Standard & Poor’s 500 Index
• Ranked # 233 on Fortune Magazine’s “FORTUNE 500” list for 2019
• Ranked # 3 on Fortune Magazine’s “World’s Most Admired Companies” list for the “Medical Equipment” industry for 2019
• Ranked # 11 on Fortune Magazine’s “100 Best Companies to Work For” list (U.S.) for 2019
• Spent $862 million on R&D in 2018
• 7,784 patents owned globally in 2018
• Initial public offering of stock was in 1979
• Listed on the New York Stock Exchange under ticker SYK