Serves as a primary contact for Rockwell Automation's customers. They are focused on improving customer relationships by resolving commercial and technical issues. Supports pre-sales and post sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements, sales orders and delivery schedules. May serve as the customer contact on technical and service related questions. Audits incoming and outgoing shipments to assure quality and accuracy.
Compiles and documents all transactions for data entry.
Assisting customers, on Asset Management strategies.
Administers repairs, inventories, maintenance strategies, through Asset Management strategies, delivering savings to customers and Rockwell with additional business
Analyze customer data to improve KPIs
In charge of implementing the techniques of Asset Management Professional to produce customer benefits and AMR business.
Provide customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting and service of complex equipments
Promote AMR transactional services with target customers.
Bachelor's degree. Electronics, mechatronics, automation, or robotics Engineering
3 years of experience performing related activities
People management experience (Materials handlers)
Domain of English Languaje (Spoke, read, and write)
Excellent communications skills.
Organized, disciplined and self-learning.
Proactive and self-oriented
Internal Number: R21-7952
About Rockwell Automation
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive.
From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live. We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers.
Join a team of more than 23,000 global employees in 100+ countries as we work together to expand human possibility.