At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.
Status: Permanent, full Time
This position reports to the Enterprise Solutions Director and will help build the enterprise organization designed to address special requirements of large, complex accounts, achieve a competitive advantage and create future growth. The role will better leverage the full portfolio of Abbott Diagnostics Division's (ADD) products and services to create unique customer value to ADD's largest, highest revenue/profit potential and most important customer accounts. The incumbent has direct sales responsibility selling to the 'C Suite' or senior executives establishing long term relationships that must be leveraged to drive new and protect existing business. Because the customers are highly complex organizations, successful closing of new business requires having an internal selling team of local sales representatives and managers, product specialists for each line of business (Immunoassay, Clinical Chemistry, Hematology, Informatics, Automation, Services), workflow experts and others as well as a separate team to implement the solution. For each account, this role will lead a team through persuasion and personal influence that will offer solutions customized to each customer while ensuring the solutions delivered are of high quality and meet their expectations and needs. The individual will solicit leads for new business development.
Establishing and building senior level relationships and leveraging them in driving new profitable sales and protecting base business;
Understanding and assessing customers' business objectives, strategies and therefore, requirements;
Identifying innovative solutions to meet account needs;
Leading an internal 'selling team' (territory sales representative, specialists, others) to maximize growth;
Overall account management including detailed account planning and sales forecasting;
Responsible for driving profitable revenue and closing opportunities within strategic named accounts by initiating, developing and/or delivering unique solutions that result in improved customer outcomes and benefits Abbott; ensures all commitments are met;
Investigates and understands the strategic account and their business environment including goals, objectives, strategies and competitive situation;
Identifies industry trends and changing market regulations and understands impact on strategic account;
Maintains a detailed understanding of customer decision makers and influencers
Builds and preserves customer relationships to leverage in driving new sales and protecting base business;
Identifies opportunities or acts upon previously identified opportunities to prepare and deliver account-specific Abbott value proposition resulting in positive action;
Understands, analyzes and accurately interprets key financial performance indicators for strategic accounts and how Abbott's solutions will impact targeted financial objectives;
Negotiates contracts resulting in long-term commitments;
Provides leadership and direction regarding all Abbott interactions with strategic accounts; acts as a trusted advisor to the customer;
Integrates information from ongoing business analysis and assessment into a multi-year plan and leads through persuasion and personal influence an internal 'selling' team to develop an actionable account strategy with short-term tactics to achieve desired results;
Coordinates all appropriate Abbott resources to execute the strategic account plan including assigning roles, expectations, responsibilities and timelines; engages members of the team through ongoing communication, tactical planning and execution;
Acts as an internal advocate for the customer; cultivates Abbott internal relationships and leverages to drive business objectives.
Required Skills & Abilities:
Strong negotiation skills
Critical thinking and problem-solving skills
Ability to effectively communicate, speak in public, and adapt to rapidly changing environments is a must.
Executive level business and financial acumen
Strong team leadership skills and knowledge of all products and services
Strong internal and external networking skills with robust inter-personal skills that will develop and enhance long term relationships
Understanding of diagnostics industry would be a plus but is not mandatory
Excellent English communications skills (written and spoken), French is considered a strong asset
Education and Required Experience:
Bachelor degree in related field, is required
Proven sales experience at executive level selling broad and complex product line for a minimum of 5 years required
Proven ability to build long term strategic and senior level relationships and demonstrated capability to uncover a large complex organization's strategic long term plan and short term tactics and translate into a winning solution
Proven success as an expert in all aspects of value-based, solution selling and ability to work in cross-functional teams to meet clearly defined objectives that benefit the company and customer.
Proven sales management experience is a plus
Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.
Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.
We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.
Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott's success.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.